Communication Flashcards

1
Q

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavoprs

A

Communication

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2
Q

Anything that interferes with or distorts the message being transformed

A

Noise

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3
Q

Distortion or withholding of information to manage a person’s reactions

A

Filtering

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4
Q

Refers to filtering what we see and hear to suit our own needs

A

Selective perception

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5
Q

Occurs when the information processing demands on an individual’s time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing

A

Information overload

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6
Q

Informal gossip network

A

Grapevine

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7
Q

Involve listening to a person to understand the meaning of a message, written communication, in which a message is read

A

Verbal communication

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8
Q

Printed messages

A

Written business communications

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9
Q

Involving observing a person and inferring meaning as it refers to the way we convey and interpret information without using spoken words

A

Nonverbal communication

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10
Q

Official way of communicating

A

Formal channels

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11
Q

Also an official way of communication with somewhat relaxed norms

A

Informal channels

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12
Q

Unofficial mode of communication

A

Unofficial channel

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13
Q
A
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