COMMUNICATION Flashcards
It is a process of exchanging verbal and/or non-verbal information between two or more people who can be either the speaker or the receiver of messages. It is also used to meet the purpose of a person.
communication
The purpose of communication could be:
• to inform
• to persuade
• to entertain
• Communication can be in the form of:
- Written communication
- Verbal communication
- Nonverbal communication
- Visual
non-verbal includes:
voice
body language
personal space or distance
personal appearance
communication can be:
Intended communication
Unintended communication
Enumerate the COMMUNICATION PROCESSES
• Source
• Message
• Encoding
• Channel
• Decoding
• Receiver
• Feedback
• Context
the speaker or sender of a message?
source
the message, information, or ideas from the source or speaker
message
the process of transferring the message
encoding
the means to deliver a message such as face-to-face conversations, telephone calls, e-mails, and memos, among others
channel
the process of interpreting an encoded message
decoding
the recipient of the message
receiver
the reactions or responses of the receiver to the message from the sender
feedback
the situation or environment in which communication takes place.
context
Barriers - the factors which may affect the communication process. The following are the examples of barriers:
• Culture
• Individual differences
• Language use
• Noise
• Past experiences
• Status
