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CPH > communication > Flashcards

communication Flashcards

1
Q

process by which info is exchanged between indviduals through a ocmmon system of symbols signs and behavior.

A

communication

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2
Q

it is the prcoess of transmitting info and common understanding from one person to another

A

communication

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3
Q

_____ - process - output

A

input

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4
Q

input - _____ - output

A

process

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5
Q

input - process - ______

A

output

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6
Q

involves common understanding from one person to another

A

communication

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7
Q

the origin of the word is _____ or communis

A

communicare

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8
Q

the origin of the word is communicare or _____

A

communis

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9
Q

to impart to share to make common

A

communication

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10
Q

comm is a process of passing info and understanding from one person to another

KD

A

keith davis

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11
Q

comm is essentially the abitily of one person to make contact w/ another and make himself/herself understood

JA

A

john adair

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12
Q

comm is an exchange of ideas facts opinions or emotions of two or more persons

WN A CS

A

william newman and charles summer

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13
Q

comm is a bridge of meaning, it involves a systematic and continuous prcoess of telling listening and understanding

LA

A

louis allen

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14
Q

comm is a prcoess by which info is transmitted between indivs and or orgs so that an undersadning response result

PL

A

peter little

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15
Q

comm is a prcoess of transmitting and receiving verbal and non verbal messages. it is considered effective when it achieves the desired resopnse or reaction from the receiver

MHT

A

murphy hildebrandt thomas

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16
Q

a process of transmitting ideas info attitudes by the use of symbols words pics fiigues from the source (origin of the message) to a receiver for the purpose of influencing w/ intent

A

communication

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17
Q

basic elements of comm

______ - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
channel
decoding
receiver - decoder
feedback
context - envi where comm takes place
barriers

A

sender

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18
Q

sender - encoder (generates message - relates to the need of the person)
_____ - (translation of info ideas thoughts conveyed by the sender)
encoding
channel
decoding
receiver - decoder
feedback
context - envi where comm takes place
barriers

A

message

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19
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
____
channel
decoding
receiver - decoder
feedback
context - envi where comm takes place
barriers

A

encoding

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20
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
______
decoding
receiver - decoder
feedback
context - envi where comm takes place
barriers

A

channel

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21
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
channel
_____
receiver - decoder
feedback
context - envi where comm takes place
barriers

A

decoding

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22
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
channel
decoding
______ - decoder
feedback
context - envi where comm takes place
barriers

A

receiver

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23
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
channel
decoding
receiver - decoder
_____
context - envi where comm takes place
barriers

A

feedback

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24
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
channel
decoding
receiver - decoder
feedback
____ - envi where comm takes place
barriers

A

context

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25
Q

sender - encoder (generates message - relates to the need of the person)
message (translation of info ideas thoughts conveyed by the sender)
encoding
channel
decoding
receiver - decoder
feedback
context - envi where comm takes place
____

A

barriers

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26
Q

The communication process begins when a person generates a message. Messages stem from a person’s need to relate to others, to
create meanings, and to understand various situations. The _____ encodes the idea by
selecting words, symbols, or gestures with which to compose a message.

A

sender

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27
Q

The information, ideas, or thoughts conveyed by the speaker in words or in action.
The _____ is the translation of ideas, proposes and intentions into a code and a systematic
set of symbols. The ____ is the outcome of the encoding, which takes the form of verbal,
nonverbal, or written language.

A

message

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28
Q

three factors that should be taken into account considering the message: MC, C, T

A

message code, content, treatment

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29
Q

This is the process of converting the message into words, actions, or other forms
that the speaker understands.

A

encoding

30
Q

is the medium or the means (personal or non-personal, verbal or nonverbal)
in which the encoded message is conveyed.

A

channel

31
Q

the process of interpreting the encoded message of the speaker by the receiver.
The received message is turned into meaningful information

A

decoding

32
Q

the recipient of the message or someone who decodes the message

A

receiver/decoder

33
Q

reactions, responses, or information provided by the receiver. The function
is to provide the sender with information about the receiver’s perception of a situation

A

feedback

34
Q

the environment where communication takes place.

A

context

35
Q

factors that affect the flow of comm

A

barriers

36
Q

are spoken or written words which are the most frequent modes for
conveying information, one’s ideas, thoughts and feelings to others. Examples include the
following: face-to-face meeting, recording of messages, telephoning, radio and television.

A

verbal comm

37
Q

includes traditional pen and paper letters and documents,
typed electronic documents, e-mails, texts, chats, SMS, and anything else conveyed
through written symbols such as language. This type of communication is
indispensable for formal business communications and issuing legal instructions.
The effectiveness depends on the writing style, grammar, vocabulary and clarity

A

written communication

38
Q

is the other form of verbal communication is the spoken word,
either face-to-face or through phone, voice chat, video conference or any other
medium. ____ finds use in discussions and casual and informal
conversations. The effectiveness of depends on the clarity of
speech, voice modulation pitch, volume, speed, and even non-verbal communications
such as body language, and visual cues.

A

oral comm

39
Q

involvers the exchange of a message without the use of words.
About 80-90% communication. It tells others more about what a person is feeling
than what is actually said because it is less consciously than verbal communication. it is also known as body language. it functions to either
complement or contradict what was said verbally. It also regulates and manages the
communication.

A

non-verbal comm

40
Q

About ____-___% communication is non-verbal.

A

80-90%

41
Q

refers to the non-verbal element of communication that is used
to modify meaning and show emotion. It may be expressed unconsciously or consciously.
Sometimes it is restricted to vocal aspect of communication such as (intonation, emotion, pitch,
stress, tone and voice quality) but are also non-verbal communication actions as well.

A

paralanguage

42
Q

means of non-verbal comm

PAIA

Personal appearance, body shapes,
size, hair styles. Clothing and adornment are sometimes rich sources of
information about a person. Clothing may convey social and financial status,
culture, religion and self-concept.

A

physical appearance including adornment

43
Q

means of non verbal comm

PAG

The way people walk and carry themselves are often reliable
indicators of self-concept: mood and health.,e.g., erect posture and a n active,
purposeful walk suggest a feeling of well-being, while tens posture suggests
anxiety or anger

A

posture and gait

44
Q

means of non verbal communication

FE

The face is the most expressive part of the body. Feeling of
joy, sadness, fear, surprise, anger and disgust can be conveyed by facial
expressions. Many facial expressions convey a universal meaning, e.g, the smile
conveys happiness

A

facial expressions

45
Q

means of non verbal comm

EC

The eyes may provide the most revealing and accurate of all
communication signals, because they are a focal point on the body. Mutual eye
contact acknowledges recognition of the other person and a willingness to
maintain communication, e.g., patient who feels weak or defenseless often avoids
eye contact

A

eye contact

46
Q

means of non verbal comm

BMAG

Body movements may sometimes take the place
of speech, eg, a shrug of the shoulders to say,” I don’t know”.

A

body movements and gestures

47
Q

means of non verbal comm

T

is the most personal form of communication because it brings
people into a close relationship, e.g, hand patting, put your hand on patient’s
shoulder

A

touch

48
Q

means of non verbal comm

TOV

It can cause people to listen to speech or to be inattentive and
unresponsive. An individual’s personal warmth, honesty and competence is often
displayed by the tone he uses with others, the pause, volume, and rate of speech

A

tone of voice

49
Q

means of non verbal comm

Sy

a sign that represents an idea

A

symbol

50
Q

means of non verbal comm

Si

is a sign to give instructions or warning. e.g, the patient puts on
the signal light when he wishes to call a nurse, traffic signals, etc.

A

signals

51
Q

The author, _______ wrote, ‖The greatest problem with communication is the illusion
that it has been accomplished. Four types of barriers (called ―noise) are process barriers, physical
barriers, semantic barriers, and psychosocial barriers.

A

George Bernard Shaw

52
Q

Four types of barriers (called ―noise) are ________, physical barriers, semantic barriers, and psychosocial barriers.

A

prcoess barriers

53
Q

Four types of barriers (called ―noise) are process barriers, ________, semantic barriers, and psychosocial barriers.

A

physical barriers

54
Q

Four types of barriers (called ―noise) are process barriers, physical
barriers, ______, and psychosocial barriers.

A

semantic barriers

55
Q

Four types of barriers (called ―noise) are process barriers, physical
barriers, semantic barriers, and _______

A

psychosocial barriers.

56
Q

are barriers that occur in every step of the communication process. Because
communication is a complex, give-and-take process, breakdowns anywhere in the cycle can block the
transfer of understanding.

A

process barriers

57
Q

Lack of sensitivity to the receiver
 a breakdown in communication may result when a message is not adapted to
its receiver
 recognizing the receiver’s needs, status, knowledge of the subject, and
language skills assists the sender in preparing a successful message

A

encoder barrier (process barrier)

58
Q

The sender has to choose the precise words needed
and arranging those words in a grammatically-correct sentence for the receiver to get the
correct message

LOBCS-EB

A

lackk of basic communication skills - encoder barrier (process barrier)

59
Q

 If the sender lacks specific information about a topic of discussion then the
receive will likely receive an unclear or specific message

IKOTS-EB

A

insufficent knowledge of the subject - encoder barrier (process barrier)

60
Q

refers to the use of an inappropriate channel or format of
messaging

A

channel barrier (process barrier)

61
Q

If the sender’s message contains too much information,
the receiver may have a difficulty interpreting the information

IO-RB

A

information overload - receiver barrier (process barrier)

62
Q

an emotional individual might be too preoccupied with his or her emotions at the time of receiving the message and might interpret
the wrong idea

EI-RB

A

emotional interference-receiver barrier (process barrier)

63
Q

physical distractions that might interfere with the communication
process such as physical structures such as walls, distance, static from radio

A

physical barriers

64
Q

The words we choose, how we use them and the meanings we attach to
them cause many communication barriers. The problem is semantic, or the meaning of the words we
use. Same words may mean different things to different people

A

semantic barriers

65
Q

the meaning of the words we
use. Same words may mean different things to different people

A

semantic barrier

66
Q

Three important concepts are associated with psychological and social barriers: _________, filtering, and psychological distance

A

fields of experience

67
Q

Three important concepts are associated with psychological and social barriers: fields of
experience, ______, and psychological distance

A

filtering

68
Q

Three important concepts are associated with psychological and social barriers: fields of
experience, filtering, and ______

A

psychological distance

69
Q

psychosocial barriers that include people’s backgrounds,
perceptions, values, biases, needs, and expectations. Senders can encode and receivers decode
messages only in the context of their fields of experience. When the it overlaps
very little with the receiver’s, communication becomes difficult.

A

fields of experience

70
Q

psychosocial barrier that means that more often than not
we see and hear what we are emotionally tuned in to see and hear.
is caused by our own needs
and interests, which guide our listening

A

filtering

71
Q

psychosocial barriers often involve a _______
between people that is similar to actual physical distance

A

psychological distance

CPH (6 decks)

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