Communication Flashcards
1
Q
barriers to effective communication
A
- wrong medium
- misleading or incomplete message
- excessive jargon
- information overload - noise blocks key info
- channel of communication is too long
- poor attitudes of senders/receivers - lack of trust, demotivation
- physical reasons - noise, geographic distance and timezones
- language, culture and accents
1
Q
effective communication
A
message is sent and understood to a recipient using an appropriate medium and there is also feedback
2
Q
ensuring effective communication
A
overcome the specific barrier that is responsible!
3
Q
uses of external communication
A
external stakeholders!
- customers - new products, promotions, feedback
- suppliers - making orders, when payments will be made
- shareholder - details of AGM, dividend payments
4
Q
uses of internal communication
A
internal stakeholders!
- employees - contracts, training, pay and bonuses, new schedules and working practices
- managers - interdepartmental managers can coordinate decisions, pass instructions to subordinates
5
Q
formal communication channels
directions?
A
official networks used to communication within an org, can be either one or two way, and vertical or horizontal
