Communication Flashcards
is the cornerstone of human interaction. It’s the process through which
we share information, thoughts, ideas, or emotions with others.
Communication
The Function of
Communication
Informing
Expressing
Influencing
Regulating
It’s used to
share facts, data, and
information, helping people
understand the world around
them.
Informing
communication
allows individuals to express
their thoughts, feelings, and
opinions, helping them convey
their unique perspectives
Expressing
People use
communication to persuade,
motivate, and inspire others.
Effective communication can
be a powerful tool for
leadership and decision making.
Influencing
Communication
helps in controlling and
managing activities, whether
in a family setting or within
organizations. It sets
expectations and guidelines
for behavior.
Regulating
The
Communication
Process:
Sender
Message
Channel
Receiver
Feedback
The individual or group
initiating the message.
Sender
The information being
conveyed, which can be in various
forms, including words, images, or
actions
Message
The medium or method used
to transmit the message, such as face-to-face conversations, emails, or even
non-verbal cues like body language.
Channel
The person or group that
receives and interprets the message
Receiver
The response or reaction
provided by the receiver, allowing the
sender to gauge the effectiveness of
the communication.
Feedback
Form of
Communication
on Process:
Verbal
Non-Verbal
involves
the use of spoken or written words.
It includes conversations, speeches,
reports, and any communication that
relies on language
Verbal Communication
Encompasses body language, facial
expressions, gestures, and tone of
voice. It often conveys information
and emotions that go beyond words.
Non-verbal Communication
Form of Communication:
Oral Communication
Written Communication
Visual Communication
Digital Communication
Interpersonal
Mass
It
involves spoken words and
includes conversations,
presentations, and
speeches.
Oral Communication
Involves the use of written
words, such as texts,
emails, letters, and
reports.
Written Communication
Relies on images, charts
and graphs to convey
information effectively.
Visual Communication
Utilizes technology and
platforms like social
media, video
conferencing, and
messaging apps for
instant communication
Digital Communication
Occurs in
face-to-face interactions
and is critical for building
relationships and
understanding non-verbal
cues.
Interpersonal
Involves reaching large
audiences through
mediums like television,
radio, newspapers, and
the internet.
Mass Communication
Barrier to Communication
Noise and Distractions
Language Difference
Emotional Barriers
Cultural Differences
Technical Issues
Perceptual Differences
External factors like loud
environments or interruptions can disrupt the
communication process.
Noise and Distractions
Differences in language,
dialects, or jargon can lead to misunderstanding
Language Differences
Strong emotions, such as anger
or fear, can affect how messages are sent and
received.
Emotional Barriers
Diverse cultural backgrounds
can lead to varying interpretations of messages and
non-verbal cues.
Cultural Difference
Problems with technology or
equipment, like poor audio quality in a video call, can
impede communication
Technical Issues
Individuals may interpret
messages differently due to their unique
perspectives and biases.
Perceptual Differences
Techniques for Communicating in
Organizations:
Clear and Concise Messages
Active Listening
Feedback Loops
Appropriate Communication Channels
Cultural Sensitivity
Conflict Resolution Skills
Use simple
and straightforward
language to convey
ideas and information.
Clear and Concise
Messages
Pay
full attention to the
speaker, ask questions
for clarification, and
provide feedback to
demonstrate
understanding
Active Listening
Encourage a two-way flow
of information, where both
senders and receivers
have opportunities to
express themselves.
Feedback Loops
Select the
right medium for the
message, whether it’s
an email, a meeting, or
a formal report
Appropriate
Communication
Channels
Be
aware of cultural
differences and adapt
communication styles to
respect and accommodate
diverse backgrounds.
Cultural Sensitivity
Learn to manage and
resolve conflicts through
constructive
communication, maintaining
positive relationships.
Conflict Resolution Skills
is a systematic process that
collects, processes, and
disseminates information within an
organization to support decisionmaking. Effective communication
within an organization is vital for
the proper functioning of _______:
Management
Information
System (MIS)
Management
Information
System (MIS):
Data Collection
Data Processing
Data Dissemination
Decision-Making
MIS relies on various data
sources within an organization. Effective
communication ensures that data is collected
accurately and consistently.
Data Collection
Communication is crucial
for understanding the requirements of data
processing and how the processed
information is presented.
Data Processing
MIS distributes
information to decision-makers. Clear and
timely communication ensures that the right
data reaches the right people at the right
time
Data Dissemination
Communication is
fundamental for discussions and decisions
based on MIS-generated information,
affecting the organization’s strategies and
operations
Decision-Making
