Communication Flashcards
1
Q
Verbal Communication
7 C’s
A
- clear
- concise
- concrete
- correct
- coherent
- complete
- courteous
2
Q
Verbal Communication
7 C’s
Clear
A
- minimise key points to avoid misinterpretation
3
Q
Verbal Communication
7 C’s
Concise
(1)
A
- keep content minimal to get point across
4
Q
Verbal Communication
7 C’s
Concrete
A
- choose distinct words with precise meanings
5
Q
Verbal Communication
7 C’s
Correct
A
- using the right spelling/grammar OR appropriate pausing/pronunciation
6
Q
Verbal Communication
7 C’s
Coherent
A
- ensure logical message that flows and is relevant to key points
7
Q
Verbal Communication
7 C’s
Complete
A
- give ALL information so the receiver is able to respond appropriately
8
Q
Verbal Communication
7 C’s
Courteous
A
- be polite, respectful, honest and professional
9
Q
Communication
Non-verbal
(6)
A
- posture
- touch
- eye contact
- proximity
- facial expression
- gestures
10
Q
Communication
A.I.D.E.T.
A
A - acknowledge the patient
I - introduce yourself
D - duration of procedure/test
E - explain the procedure
T - thank for their cooperation
11
Q
Communication
Delivering bad news
(4)
A
- empathic response, focus on family/friends as new patients
- give them insight into why we stopped
- honest, real conversation
- be careful with words, silence may be helpful
