Communication Flashcards
What is the interpersonal communication model?
____ → ____ → ____ → ____ → ____
Communicator (message) → Perceptual screen (ideas into words) → ↳ Content and Affect Message → Perceptual Screen → ↳ Receive and interpret Receiver
List the four barriers to communication.
- Physical separation
- Status differences
- Gender differences
- Cultural diversity
Define physical separation.
Minimizes face to face
Define status differences.
Inability to approach
Define gender differences.
What males/females find offensive, harassing
Define cultural diversity.
May be different traditions or practice as a result of cultural differences.
What are the two types of cultural diversity?
- High context culture
2. Low context culture
What is high context culture?
meaning is external to words; i.e. expressions, intonation, hand gestures, body language, eye contact
Ex) Asian, Mediterranean areas have a high context culture (things there don’t mean the same thing here)
What is low context culture?
Meaning is in the words themselves.
Ex) US, British Commonwealth 1066 Battle of Hastings - William the Conqueror (conquered Britain, was French- don’t know what this means)
4 ways to reduce barriers?
- Reduce separation
- Approaching higher status individuals
- Feedback to higher levels
- Reduce gender differences
Give examples of ways to reduce barriers in each of the way previously stated areas.
- Reduce separation by opening offices.
- Approach higher status individuals by having an open door policy.
- Feedback to higher levels through suggestion box, ombudsperson (intermediary)
- Reduce gender differences by have sensitivity groups.
What are the two new technologies?
2. Voice mail
What are the advantages and disadvantages of e-mail?
Advantages: speed and record of message
Disadvantages: nonverbal communication (ex. body language) is absent; provides electronic trail - less privacy
What are the advantages and disadvantages of voice mail?
Advantages: some nonverbal communication - intonation, inflection; you can screen calls
Disadvantages: received can reese to reply and record can be erased shortly
