Communication Flashcards
How to you approach vwhen communicating with different stakeholders
Put on their thinking hats and prioritize what their focus would be
Review- Manager
2nd reviewer- Senior manager/ partner
Look at theif focused sections, high risk areas, or bring up issues that came up during the audit
How do you handle a disagreement with your colleagues? Give me an example of when you successfully persuaded someone to see things your way at work.
Lease model v.2
What would you do if you misunderstood an important task on the job?
I would reflect on where the misunderstanding part came from.
The purpose
The procedures to reach the objectives
The documentation that was done on the proceures
or was there a certain process that was missed that I could have reviewed previously
Have you ever had to work under someone who wasn’t very good at communicating? What happened?
Think of various ways to get the point across
Supporting evidence to get my idea across
Reach out to ask if there are any questions or how I can help
Reword the question to make sure I understand what the task is.
Tell me about a time when you successfully explained a technical problem to a colleague or a customer who didn’t have a tech background?
S: Pre-IFRS 15 revenue memo for an oncology care corrdination software company (Equicare Health), and previously, it was difficult to understand their business, along with how the revenue should be allocated.
T: Instead of using the vouching files with scattered procedures not havign clear purposes of what we’re looking for, i write a memo with diagrams understanding their revenue shoudl be allocated to the purchase of software, on-going support services and warranty.
A: After this memo, the other team members were able to understand what we’re trying to acheive with each procedures.
R: The partner thanked me directly for this file that’s added and said he finally didn’t haven to explain this again and again due to different people working on the file every year.
Clients can be difficult to work with sometimes. Can you describe a situation when a client was wrong and you had to correct them?
Real estate client, poor preparation on the cash flow
Redo using his info and a standard firm template, and point to him the high errors we found based on items we knew from other procedures
How do you handle irate customers? Give me an example.
Remain calm.
Practice active listening.
Repeat back what your customers say.
Thank them for bringing the issue to your attention.
Explain the steps you’ll take to solve the problem.
Set a time to follow up with them, if needed.
Be sincere.
Highlight the case’s priority.
