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Life Lessons > Communication > Flashcards

Communication Flashcards

1
Q

What is the best way to show someone that you are caring?

A

By smiling

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2
Q

What is the most important thing to do when meeting someone for the first time?

A

Smile at them

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3
Q

What type of person is most likely to attract other people?

A

A friendly person

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4
Q

What does a friendly person tend to do often?

A

Smile

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5
Q

What stimulates our mind not to to be stressed?

A

When we smile

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6
Q

How often should we maintain eye contact with the other person?

A

2/3 of the time

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7
Q

What is the correct amount of time to maintain eye contact?

A

Hold for 7 seconds, look away for 3

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8
Q

What should we do if we sense any resistance when looking at the other person?

A

Reduce eye contact

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9
Q

What is the name of the technique used for effective eye contact?

A

The eye / nose triangle

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10
Q

What is a subconscious reaction from the other person that they are excited?

A

Pupil dilation

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11
Q

What does increased blinking indicate?

A

Anxiety, annoyance or lying

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12
Q

What is a key indicator that the other person is losing interest in what you are saying?

A

Their eyes become distracted

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13
Q

What does it indicate to the other person when your eyes drift off when they are talking?

A

That you are rude

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14
Q

What is an important action when initiating converation in a group?

A

Saying ‘hello’ to everyone appropiately

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15
Q

What is the key when saying ‘hello’ to the other person?

A

Smile, and say it in a friendly tone

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16
Q

What does saying ‘hello’ in a friendly way do in conversation?

A

Improves both our, and the other persons self esteem

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17
Q

What physical action helps set a friendly tone while talking on the phone?

A

Smiling

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18
Q

What does making our tone of voice higher do to other peoples perception of us?

A

Makes us seem more trustworthy

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19
Q

What are others perception of us when we lower our voice?

A

That we are dominant

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20
Q

What percentage of communication is body language responsible for?

A

80%

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21
Q

What is the objective of a debate?

A

To influence the other to our way of thinking

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22
Q

What 2 things is mirroring used for?

A

Influencing people and making friends

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23
Q

What does mirroring indicate to the other person?

A

That you are connected and engaged

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24
Q

What does mirroring body language and facial expressions indicate to the other person?

A

Empathy and understanding

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25
Q

What is the fundamental mindset of a winner?

A

Expecting to win

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26
Q

What does optimism do?

A

Creates opportunities from difficult situations

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27
Q

What is needed in order to excell in life?

A

A winning attitude

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28
Q

What is the most important thing that someone wants to hear often?

A

Their name

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29
Q

What is the most important thing when remembering someones name?

A

To listen and pay attention

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30
Q

What should you do after hearing someones name for the first time?

A

Repeat it immediately

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31
Q

How should you always end a conversation to make the other person feel empowered?

A

With their name

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32
Q

What type of person do most people want to meet in a conversation?

A

A good listener

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33
Q

What is a rare skill set to have in a conversation?

A

The ability to listen

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34
Q

How do you demonstrate respect when engaging with another person?

A

By listening

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35
Q

How do you get someone to listen to you?

A

By listening to them first without interupting

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36
Q

How do you increase your likability in conversation?

A

Listen intently

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37
Q

How do you find a solution to a problem when in conversation?

A

Listen without judgment

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38
Q

What is required to master listening?

A

Practice

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39
Q

What is the definition of logic?

A

The art of thinking and reasoning

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40
Q

What is the first thing to do when using logic?

A

Focus on the target

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41
Q

What is the first most logical process we can do when trying to resolve a problem?

A

Break it down

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42
Q

What is a helpful way to make others understand a problem?

A

Use analogies

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43
Q

What is fundamental when trying to win others to our way of thinking?

A

Use facts that they are willing to accept

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44
Q

What is the best way to make someone accept your argument?

A

Use logic

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45
Q

What are most people deficent of in conversation?

A

The art of reasoning

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46
Q

What is the objective of using logic in a conversation?

A

To decribe, define and get agreement on the issue at hand

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47
Q

What is important when people resist in conversation?

A

To understand their point of view

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48
Q

What body position is best when trying to win someone to our way of thinking?

A

Sitting beside them

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49
Q

What do people subconsciously think when you sit immediately in front of them?

A

Conflict

50
Q

What is an important factor when trying to win someone over?

A

Deacribe how it can benefit them

51
Q

What is an effective technique when explaining a new concept?

A

Comparing it to a familiar one

52
Q

What is the first thing needed in order to develop raport?

A

A common interest

53
Q

How do we find a mutual interest ?

A

By asking open ended questions

54
Q

What is the main goal of a first conversation?

A

Finding mutual ground

55
Q

What is important when picking the setting for a conversation?

A

To match the enviroment to the subject

56
Q

What happens if you make someone feel bad with words?

A

They will never forget it

57
Q

What is important when anticipating topics of conversation ?

A

To plan them in advance

58
Q

What is important when trying to build raport for the first time?

A

To relax, be yourself and enjoy the experience

59
Q

What answer should we give in the present moment?

A

Yes

60
Q

What makes people more receptive to suggestion?

A

Fear

61
Q

What is important to note when asking for things?

A

Not to ask for too much at once

62
Q

What word should we never start a conversation with?

A

Why

63
Q

What 2 words empower action in people?

A

What and How

64
Q

What is the result of getting people to repeatedly answer ‘yes’ to you?

A

They will be more likely to say ‘yes’ in the future

65
Q

What statement keeps us in a state of stagnant energy?

A

‘Let me think about it’

66
Q

What is the best affirmation for self acceptance?

A

‘I accept myself for who i am’

67
Q

What does feeling self conscious indicate?

A

That we don’t feel we have a lot to offer the world

68
Q

What improves the overall quality of our life?

A

Accepting others for who they are

69
Q

What is it fundamental to remember in empowering people?

A

The power of compliments

70
Q

What is the fundamental combination to make someone feel good with words?

A

A compliment followed by their name

71
Q

What is the worst way to accept a compliment?

A

Brush it aside

72
Q

What is a good way of letting the other person know you understood what they said?

A

Repeat it back to them

73
Q

How do we stop a conversation from coming to a dead end?

A

Paraphrase the last thing the person said

74
Q

What is the best way to make friends with someone?

A

Be truly interested in them

75
Q

What is the key when entering a new conversation?

A

To keep an open mind

76
Q

How do we display to the other person that we are truly interested in them?

A

By asking questions and actively listen to their responses

77
Q

How do we find an individual interesting?

A

By asking about their lives and being genuinely interested in knowing more

78
Q

What should we do before engaging in a new conversation?

A

Set a number of target questions

79
Q

What is the ratio for active listening?

A

75% listening, 25% talking

80
Q

What is the deepest craving in people?

A

To be appreciated

81
Q

What does giving honest appreciation do to the other person?

A

Makes them feel valued

82
Q

How do you get someone to work harder for you?

A

By giving sincere appreciation to them

83
Q

What happens to us when we give sincere appreciation?

A

We feel more fulfilled

84
Q

How do we draw someone to us?

A

By noticing and commenting on the good things they have done

85
Q

How do you increase your value as a leader?

A

By giving honest and sincere appreciation

86
Q

How do we get someone to be loyal to us?

A

Show them that we care about them

87
Q

How can we show appreciation?

A

By being genuine and specific when praising

88
Q

When does appreciation have the most impact?

A

If we give it as close after the event as possible

89
Q

How can we remember not to forget the people who we genuinely appreciate?

A

Make a list and express to them the things you appreciate they have done for us

90
Q

What is the worst thing you can do to someone when they make a mistake?

A

Criticise them

91
Q

What are the 3 fundamental rules not to do in order to avoid resentment?

A

Criticize, condemn or complain

92
Q

What is the most valuable factor when delivering constructive criticism?

A

The delivery

93
Q

What should we avoid doing when we disagree?

A

Displaying disagreeability

94
Q

What happens when we disregard someone elses opinion?

A

Collaboration and respect is eliminated

95
Q

What are the correct replacements for a debate being right or wrong?

A

Opinions and perspectives

96
Q

What is the best way to deal with a situation when it cannot be resolved?

A

Agreeing to disagree

97
Q

If someone has a fixed opinion about something, what is the worst thing to do to them?

A

Argue that they are wrong

98
Q

What do people who tend to argue have a hard time with?

A

Understanding things

99
Q

What do we commonly make the mistake of doing when considering other opinions of us?

A

Overestimate and overthink the situation

100
Q

What does getting emotional about words solve?

A

Absoloutely nothing

101
Q

What does an argument tend to evolve into?

A

Something totally unrelated to the original topic

102
Q

What happens when we do our duty in the eyes of others?

A

We are deemed as reliable

103
Q

What does being reliable do to relationships?

A

Deepen them

104
Q

What benefits does a reliable person tend to get?

A

More opportunities, freedom and a good reputation

105
Q

What are 4 key principles of being reliable?

A

Keep promises
Dont over promise
Show up
Follow through

106
Q

What is the foundation of love?

A

Trust

107
Q

If someone is reliable, what does it not guarantee?

A

That they are trustworthy

108
Q

How does trust reach its maximum potential?

A

When its reciprocal

109
Q

What is impossible without trust?

A

Cooperation and colaboration

110
Q

What is trust a form of ?

A

Generosity

111
Q

What is the most powerful tool of a strong relationship?

A

Demonstrating trust

112
Q

What is by far the most powerfool tool we have?

A

Our choice of words

113
Q

How can we change someones day either positively or negatively?

A

The words that we choose

114
Q

What affects our subconscious the most?

A

Words

115
Q

What does mindless criticism do?

A

Hurts pride

116
Q

What does a personal attack cause?

A

Resentment and anger

117
Q

What is the golden rule when criticising?

A

Attack the problem while being gentle with the person

118
Q

What are 3 techniques when giving criticism?

A

Never criticize while angry
Offer a better solution
Only attack the problem not the person

119
Q

What should we promote when talking to someone?

A

Encourage them to talk about themself

120
Q

What should we do if we are wrong?

A

Admit it swiftly and dramaticaly

121
Q

How can we improve someones behavior?

A

By giving them a fine reputation to live upto

122
Q

What does a good leader do instead of giving direct orders?

A

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Life Lessons (11 decks)

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