Communication Flashcards
1
Q
What is the best way to show someone that you are caring?
A
By smiling
2
Q
What is the most important thing to do when meeting someone for the first time?
A
Smile at them
3
Q
What type of person is most likely to attract other people?
A
A friendly person
4
Q
What does a friendly person tend to do often?
A
Smile
5
Q
What stimulates our mind not to to be stressed?
A
When we smile
6
Q
How often should we maintain eye contact with the other person?
A
2/3 of the time
7
Q
What is the correct amount of time to maintain eye contact?
A
Hold for 7 seconds, look away for 3
8
Q
What should we do if we sense any resistance when looking at the other person?
A
Reduce eye contact
9
Q
What is the name of the technique used for effective eye contact?
A
The eye / nose triangle
10
Q
What is a subconscious reaction from the other person that they are excited?
A
Pupil dilation
11
Q
What does increased blinking indicate?
A
Anxiety, annoyance or lying
12
Q
What is a key indicator that the other person is losing interest in what you are saying?
A
Their eyes become distracted
13
Q
What does it indicate to the other person when your eyes drift off when they are talking?
A
That you are rude
14
Q
What is an important action when initiating converation in a group?
A
Saying ‘hello’ to everyone appropiately
15
Q
What is the key when saying ‘hello’ to the other person?
A
Smile, and say it in a friendly tone
16
Q
What does saying ‘hello’ in a friendly way do in conversation?
A
Improves both our, and the other persons self esteem
17
Q
What physical action helps set a friendly tone while talking on the phone?
A
Smiling
18
Q
What does making our tone of voice higher do to other peoples perception of us?
A
Makes us seem more trustworthy
19
Q
What are others perception of us when we lower our voice?
A
That we are dominant
20
Q
What percentage of communication is body language responsible for?
A
80%
21
Q
What is the objective of a debate?
A
To influence the other to our way of thinking
22
Q
What 2 things is mirroring used for?
A
Influencing people and making friends
23
Q
What does mirroring indicate to the other person?
A
That you are connected and engaged
24
Q
What does mirroring body language and facial expressions indicate to the other person?
A
Empathy and understanding
25
What is the fundamental mindset of a winner?
Expecting to win
26
What does optimism do?
Creates opportunities from difficult situations
27
What is needed in order to excell in life?
A winning attitude
28
What is the most important thing that someone wants to hear often?
Their name
29
What is the most important thing when remembering someones name?
To listen and pay attention
30
What should you do after hearing someones name for the first time?
Repeat it immediately
31
How should you always end a conversation to make the other person feel empowered?
With their name
32
What type of person do most people want to meet in a conversation?
A good listener
33
What is a rare skill set to have in a conversation?
The ability to listen
34
How do you demonstrate respect when engaging with another person?
By listening
35
How do you get someone to listen to you?
By listening to them first without interupting
36
How do you increase your likability in conversation?
Listen intently
37
How do you find a solution to a problem when in conversation?
Listen without judgment
38
What is required to master listening?
Practice
39
What is the definition of logic?
The art of thinking and reasoning
40
What is the first thing to do when using logic?
Focus on the target
41
What is the first most logical process we can do when trying to resolve a problem?
Break it down
42
What is a helpful way to make others understand a problem?
Use analogies
43
What is fundamental when trying to win others to our way of thinking?
Use facts that they are willing to accept
44
What is the best way to make someone accept your argument?
Use logic
45
What are most people deficent of in conversation?
The art of reasoning
46
What is the objective of using logic in a conversation?
To decribe, define and get agreement on the issue at hand
47
What is important when people resist in conversation?
To understand their point of view
48
What body position is best when trying to win someone to our way of thinking?
Sitting beside them
49
What do people subconsciously think when you sit immediately in front of them?
Conflict
50
What is an important factor when trying to win someone over?
Deacribe how it can benefit them
51
What is an effective technique when explaining a new concept?
Comparing it to a familiar one
52
What is the first thing needed in order to develop raport?
A common interest
53
How do we find a mutual interest ?
By asking open ended questions
54
What is the main goal of a first conversation?
Finding mutual ground
55
What is important when picking the setting for a conversation?
To match the enviroment to the subject
56
What happens if you make someone feel bad with words?
They will never forget it
57
What is important when anticipating topics of conversation ?
To plan them in advance
58
What is important when trying to build raport for the first time?
To relax, be yourself and enjoy the experience
59
What answer should we give in the present moment?
Yes
60
What makes people more receptive to suggestion?
Fear
61
What is important to note when asking for things?
Not to ask for too much at once
62
What word should we never start a conversation with?
Why
63
What 2 words empower action in people?
What and How
64
What is the result of getting people to repeatedly answer ‘yes’ to you?
They will be more likely to say ‘yes’ in the future
65
What statement keeps us in a state of stagnant energy?
‘Let me think about it’
66
What is the best affirmation for self acceptance?
‘I accept myself for who i am’
67
What does feeling self conscious indicate?
That we don’t feel we have a lot to offer the world
68
What improves the overall quality of our life?
Accepting others for who they are
69
What is it fundamental to remember in empowering people?
The power of compliments
70
What is the fundamental combination to make someone feel good with words?
A compliment followed by their name
71
What is the worst way to accept a compliment?
Brush it aside
72
What is a good way of letting the other person know you understood what they said?
Repeat it back to them
73
How do we stop a conversation from coming to a dead end?
Paraphrase the last thing the person said
74
What is the best way to make friends with someone?
Be truly interested in them
75
What is the key when entering a new conversation?
To keep an open mind
76
How do we display to the other person that we are truly interested in them?
By asking questions and actively listen to their responses
77
How do we find an individual interesting?
By asking about their lives and being genuinely interested in knowing more
78
What should we do before engaging in a new conversation?
Set a number of target questions
79
What is the ratio for active listening?
75% listening, 25% talking
80
What is the deepest craving in people?
To be appreciated
81
What does giving honest appreciation do to the other person?
Makes them feel valued
82
How do you get someone to work harder for you?
By giving sincere appreciation to them
83
What happens to us when we give sincere appreciation?
We feel more fulfilled
84
How do we draw someone to us?
By noticing and commenting on the good things they have done
85
How do you increase your value as a leader?
By giving honest and sincere appreciation
86
How do we get someone to be loyal to us?
Show them that we care about them
87
How can we show appreciation?
By being genuine and specific when praising
88
When does appreciation have the most impact?
If we give it as close after the event as possible
89
How can we remember not to forget the people who we genuinely appreciate?
Make a list and express to them the things you appreciate they have done for us
90
What is the worst thing you can do to someone when they make a mistake?
Criticise them
91
What are the 3 fundamental rules not to do in order to avoid resentment?
Criticize, condemn or complain
92
What is the most valuable factor when delivering constructive criticism?
The delivery
93
What should we avoid doing when we disagree?
Displaying disagreeability
94
What happens when we disregard someone elses opinion?
Collaboration and respect is eliminated
95
What are the correct replacements for a debate being right or wrong?
Opinions and perspectives
96
What is the best way to deal with a situation when it cannot be resolved?
Agreeing to disagree
97
If someone has a fixed opinion about something, what is the worst thing to do to them?
Argue that they are wrong
98
What do people who tend to argue have a hard time with?
Understanding things
99
What do we commonly make the mistake of doing when considering other opinions of us?
Overestimate and overthink the situation
100
What does getting emotional about words solve?
Absoloutely nothing
101
What does an argument tend to evolve into?
Something totally unrelated to the original topic
102
What happens when we do our duty in the eyes of others?
We are deemed as reliable
103
What does being reliable do to relationships?
Deepen them
104
What benefits does a reliable person tend to get?
More opportunities, freedom and a good reputation
105
What are 4 key principles of being reliable?
Keep promises
Dont over promise
Show up
Follow through
106
What is the foundation of love?
Trust
107
If someone is reliable, what does it not guarantee?
That they are trustworthy
108
How does trust reach its maximum potential?
When its reciprocal
109
What is impossible without trust?
Cooperation and colaboration
110
What is trust a form of ?
Generosity
111
What is the most powerful tool of a strong relationship?
Demonstrating trust
112
What is by far the most powerfool tool we have?
Our choice of words
113
How can we change someones day either positively or negatively?
The words that we choose
114
What affects our subconscious the most?
Words
115
What does mindless criticism do?
Hurts pride
116
What does a personal attack cause?
Resentment and anger
117
What is the golden rule when criticising?
Attack the problem while being gentle with the person
118
What are 3 techniques when giving criticism?
Never criticize while angry
Offer a better solution
Only attack the problem not the person
119
What should we promote when talking to someone?
Encourage them to talk about themself
120
What should we do if we are wrong?
Admit it swiftly and dramaticaly
121
How can we improve someones behavior?
By giving them a fine reputation to live upto
122
What does a good leader do instead of giving direct orders?
Ask questions
