Communication Flashcards
What does the DESC framework stand for?
Describe the situation
Express what you think and feel
Specify your request
Consequences
What is a assertive nurse?
Presents as composed and confident
Maintains eye contact
Speaks clearly and concisely
Is firm yet positive
Is genuine in communication and avoids sarcasm
Takes initiative
Is congruent and verbally and non verbally
Why do nurses need to be assertive?
To challenge poor practice and advocate for the needs of clients
To educate others
To be an effective role model
Improves communication which positively impacts on care
To delegate effectively
For their own well-being
To challenge perceptions of the profession
What is cultural competence?
Set of cultural behaviours and attitudes integrated into the practice methods of a system, agency or its professionals that enables them to work effectively in cross cultural situations
What is resilience?
Resilience can be described as the ability to recover and recuperate quickly from a difficult or challenging situation. In order for nurses to build on resilience, they need to be able to take and stay in control of their heart, mind, and body throughout the day.
What are cultural implications?
Communication hierarchies Saying hello and goodbye Please and thank you Phatic communication Listening Proximity Touch Eye contact Volume and gesture
