Communication (09)

Question 1

SUMMARY

Answer 1

In summary, the following are covered in this topic:
1. The communication process includes the sender; message and receiver;
encoding and decoding; the medium; feedback and noise.
2. There are two types of communication channels, formal and informal. Formal
channels include vertical, horizontal and external communication. Informal
communication channels include the grapevine and management by walking
around/ wandering about.
3. Barriers to effective communication prevent a message from being received or
correctly understood The types of barriers include physical, semantic and
personal barriers.