Communicating Effectively

Question 1

Which two competencies exist in the ‘Communicating Effectively’ domain?

Answer 1

1. Listens Actively
2. Evokes Awareness

Question 2

Define

Listens Actively

Answer 2

Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression

Question 3

Competency 6.1

Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating

Answer 3

Understood?

Question 4

Competency 6.2

Reflects or summarizes what the client communicated to ensure clarity and understanding

Answer 4

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Question 5

Competency 6.3

Recognizes and inquires when there is more to what the client is communicating

Answer 5

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Question 6

Competency 6.4

Notices, acknowledges and explores the client’s emotions, energy shifts, non-verbal cues or other behaviors

Answer 6

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Question 7

Competency 6.5

Integrates the client’s words, tone of voice and body language to determine the full meaning of what is being communicated

Answer 7

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Question 8

Competency 6.6

Notices trends in the client’s behaviors and emotions across sessions to discern themes and patterns

Answer 8

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Question 9

Define

Evokes Awareness

Answer 9

Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy.

Question 10

What are the three levels of “Evoking Awareness”?

Answer 10

1. Asking Questions
2. Communication
3. Silence

Asking questions
Allow the client to go beyond the current story, imagine themselves in different ways.
The client takes a moment before taking an answer and goes into a deeper process

Communication
Share observations, thoughts, and perspectives without attachment
Invitation to respond in any way the client wants - make it clear that this is an offer and the client decides how to use the communication

Using silence
How comfortable is the coach with silence? Allowing the client to talk until they’re done.
Hold space to process thoughts and feelings. Experience completion

Question 11

In which domains do we help clients expand their current thinking and feeling?

Answer 11

1. About themselves
2. About their situation
3. Toward the outcome

Question 12

Competency 7.1

Considers client experience when deciding what might be most useful

Answer 12

Understood?

Question 13

Competency 7.2

Challenges the client as a way to evoke awareness or insight

Answer 13

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Question 14

Competency 7.3

Asks questions about the client, such as their way of thinking, values, needs,

Answer 14

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Question 15

Competency 7.5

Asks questions that help the client explore beyond current thinking

Answer 15

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Question 16

Competency 7.6

Invites the client to share more about their experience in the moment

Answer 16

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Question 17

Competency 7.7

Notices what is working to enhance client progress

Answer 17

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Question 18

Competency 7.8

Adjusts the coaching approach in response to the client’s needs

Answer 18

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Question 19

Competency 7.9

Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion

Answer 19

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Question 20

Competency 7.10

Invites the client to generate ideas about how they can move forward and what they are willing or able to do

Answer 20

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Question 21

Competency 7.11

Supports the client in reframing perspectives

Answer 21

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Question 22

Competency 7.12

Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client

Answer 22

Understood?