Communicate With Confidence

Question 1

Paraphrasing to summarize the meaning of what has been communicated is known as:

Answer 1

reflective listening

Question 2

Adjusting your behavior to ensure your messages are being understood and adapting your approach is referred to as:

Answer 2

flexing

Question 3

All of the following topics are considered to be controversial for discussion with the client EXCEPT: religion - politics - personal problems - hair care products

Answer 3

hair care products

Question 4

Practicing good manners in the workplace is referred to as :

Answer 4

professional etiquette

Question 5

Not making assumptions about people based on appearances reflects use of:

Answer 5

respect

Question 6

If a person matches their actions with their words it is an example of:

Answer 6

Integrity

Question 7

Persevering through difficult times is an example of:

Answer 7

commitment

Question 8

As soon as you notice a discussion is getting off-track you should:

Answer 8

Bring it back to the main issue

Question 9

The scheduling concern of a client arriving early can be addressed by:

Answer 9

telling client how long before the service will begin

Question 10

“No-Show” clients can be handled with all of the following strategies EXCEPT: making reminder calls ahead of time - offering other available appointment times - informing client of cancellation policy - never discussing the missed appointment

Answer 10

never discussing the missed appointment