Basic Communication Flashcards
Eye contact; smiling and posture are all examples of:
nonverbal communication
Which of the following statements describes an appropriate technique to use when making eye contact?
use eye contact throughout the conversation to demonstrate interest
Leaning forward during a conversation might communicate:
I’m interested in what you are saying.
The nearness of another to one’s personal space is known as:
proximity
The tone or inflection of your voice
level and rate of speech all play a role in:
Which of the following descriptions is true of speaking with clarity?
less is more
Pronouncing words clearly
precisely and accurately is referred to as:
Changing the pitch of your voice while speaking is called:
inflection
The tempo used during a verbal exchange is called the:
rate
The strength of volume during a verbal exchange is called:
force
Which of the following statements is NOT true about close-ended questions? begin with “Did” - begin with “Why” - begin with “Could” - begin with “Would”
begin with “Why”
Which of the following statements does NOT reflect proper grammar? Which of the following statements does NOT reflect proper grammar? How may I help you? - May I shampoo you now? - This oil works well on a normal skin type. - This oil works good on a normal skin type.
This oil works good on a normal skin type.
How should a salon professional respond to a client insisting on a certain hair color that would not be flattering to their complexion?
by tactfully suggesting otherwise
Use of a prompting comment such as “go on” is an example of a listening strategy called:
question
Translating what you heard into your own words is referred to as:
paraphrasing
