Collaboration 3

Question 1

Conflict

Answer 1

-Conflict arises when individuals hold incompatible or seemingly incompatible ideas, interests, beliefs, values or goals

Levels of conflict

• Intrapersonal
• Interpersonal
• Intragroup
• Intergroup

What does it Take to Cause a Conflict?

For a conflict to occur, you need:

-people: a conflict can occur between individuals or between groups. It can occur anywhere: at home, at work, or when you are socializing.

-emotions: individuals or groups may have strong feelings about the situation. This may include any one or many of the following emotions.

• Angry
• Jealous
• Lonely
• Cheated
• Scared
• frustrated

Question 2

Stages of Conflict

Answer 2

1.Pre-conflict: difference and tensions

2.Confrontation: disputes-neither side will admit a mistake

3.Crisis: hostilities and violence-communication is halted

4.Outcome: force may runs its course until one party wins

5.Post-conflict: end of (violent) confrontation

6.Communication channels opened: both sides agree that solution is needed

7.Mutual understanding: Understand view of others and respect them

8.Finding solutions: An approach is found that everyone agrees upon-solutions are agreed and acted on

9.Agreement: Everyone agrees-accept the views of others

Question 3

Conflict Generators

Answer 3

Conflict Generators (factors)

• Client behaviours change (medical or psychiatric conditions),
• withdrawal alcohol/drugs
• difficulty communicating (aphasic),
• medication side-effects,
• troublesome behaviour, anxious, confused
• ineffective coping skills
• inadequate support network.

_Conflict
Nurse-client_

Nurse has expectations based on:

• incorrect perceptions or assumptions,
• is judgmental
• does not listen
• is not professional
• is not providing health information……
• Violence
• marginalization (formation of groups based on religion/culture), segregation
• increased workload
• lack of awareness about the need to manage conflict
• scarces resources
• communication negatively affected by working condition
• avoidance and postponing of conflict resolution
• fear of reprisal impeding the reporting of conflict by staff
• bullying
• non supportive environment/team member
• new grads not supported by experienced nurses
• colleagues intentionally put in situations beyond their capabilities

Question 4

Strategies for preventing/ managing colleagues conflict

Answer 4

• promote a respectful environment by modeling professional behaviors
• address conflict directly rather than postponing
• validate assumptions
• mentoring
• support and integrate new staff into practice settings
• reflect on personal attitudes, values and beliefts
• implement policies that do not tolerate non professional behaviours
• educate managers and staff in communication
• support effective collaboration
• identify and address staffing needs
• foster positive relationship