Collaboration

Question 1

List

Answer 1

Brainstorming
Collaboration game
Focus groups
Interviews
Lesson learned
Observation
Reviews
Survey and questionnaire
Workshops

Question 2

Brainstorming

Answer 2

An excellent way to foster creative thinking about a problem
The aim is to produce numerous new ideas and to derive from them themes for further analysis

1. Preparation
2. Session
3. Wrap up

Question 3

Interviews

Answer 3

To elicit BAs information from a person or a group of people by taking to the interviewees, asking relevant questions and document the response
Used for establish relationship and building trust between BA and sh in order to increase sh involvement on build support for a proposed solution

• structure interview: pre define set of question
• unstructured interview: not have pre determine format or order questions

Question 4

Lesson learned
(Retrospective)

Answer 4

To compile and document successes opportunities for improvement failures and recommendations for improving the performance of future project or future phases

Question 5

Survey or questionnaire

Answer 5

To elicit biz analysis information about customer, product, work practices, attitudes from a group people in a structure way and in a relatively short period of time

• close-end: response to select from a list pre define
• open- end: answer in a free form

Question 6

Workshops

Answer 6

Bring sh together in order to collaborative and achieving a pre define goal

1. Prepare for workshops
2. Workshops roles:
   Sponsor
   Facilitator
   Scriber
   Time keeper
   Participant
3. Conduct workshop
4. Post workshop wrap up

Question 7

Collaboration games

Answer 7

Encourage participants in an elicitation activity to collaborate in building a joint understanding of a problem or a solution

Example games: product box, fish bowl, affinity map

Question 8

Focus groups

Answer 8

Is a mean to elicit ideas and opinions about a specific product, service or opportunity in an interactive group environment
The participant guide by a moderator, share their impression, preference and needs

Question 9

Observation

Answer 9

Used to elicit information by viewing and understanding activities and their context
It is used as basis for identifying need and opportunities,
understanding biz process,
setting performance standards, evaluating solution performance, supporting training and development

• active/ noticeable
• passive/ unnoticeable

Question 10

Reviews

Answer 10

Used to evaluate the content of a work product

Techniques:
- inspection
- formal walk through (team reviews)
- single issue reviews(technical reviews)
- informal walk through
- desk check
- pass around
- ad hoc

Participants:
- author
- reviewers
- facilitator
- scribe