Coaching Process Flashcards
Which steps are part of Fournies’ Analysis flowchart?
Is the poor Performance Important?
Do they Know their Performance is Poor?
Do they Know how to do it?
Do Negative consequences Follow Performance?
Do Positive consequences follow Non-Performance? Are Obstacles beyond their control?
Can they do it if they wanted to?
According to Fournies’, what are the coaching processes he identifies?
Unsatisfactory Performance and the face-to-face discussion
According to Fournies’ analysis flow chart, which of the following steps in his analysis process will eliminate a majority of the problems?
Does the worker know that the performance is poor
According to Fournies’, what percentage of all problems can be eliminated by performing the analysis step above? (Does the worker know the performance is poor)
90%
According to Fournies’, what is successful communication?
The transmission of thoughts
According to Fournies’, what is his solution to improving the communication process?
Ask open-ended questions and make the word come out of their mouth
According to Fournies’, what are some of the reasons for managers not taking proper action concerning employee’s poor performance?
Managers talk in general terms and they belief compliments are improper
How does Kinlaw define coaching conversations?
They focus on the whole person and it addresses topics that concern the employee
What are Kinlaw’s coaching stages for process 1?
Involving, developing and resolving
What are Kinlaw’s coaching stages for process 2?
Confronting, using reaction to develop information and resolving
What are the categories that each stage is broken into?
Goals and Communication skills
According to Kinlaw, what type of coaching conversation improves performance?
Confronting
