CM Part 2 Flashcards
1
Q
Where should legal disputes be reffered to?
A
Head of legal and democratic services
2
Q
How should complaints be dealt with by the brigade?
A
Investigate it thoroughly impartially
Respond to it
Resolve quickly, courteously, effectively
3
Q
Why do complaints need to be resolved quickly?
A
To avoid referral to the local Government Ombudsman
4
Q
What are the time limits for dealing with complaints?
A
Acknowledge within 2 days
Full response within 28 days
(Earlier if poss and interim explanation if longer)
Complaints outside 12 months not considered by LFB
5
Q
Organisational awareness
A
LSP2017
Greater flood and terrorism capacity
FF role expansion
Flexible use of resources
