Cloud Phone System- Administration Flashcards
Cloud PBX
revolutionizes your office phone system administration, call management, and user and caller experience with multiple business features, including integrations with your essential apps
Greetings
Use greetings to establish your brand and enhance your company’s image.
Multi-level IVR
Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.
Music on hold
Keep callers entertained and informed with music and messages while they’re on hold.
Dial-by-name directory
gives your business phone system the feel and functionality of a system run by a Fortune 500 company.
Number porting
allows you to easily transfer an existing phone number to your RingCentral account in a few steps
Multi-site management
flexibility to manage and support your branch offices based on their unique operational needs.
Call monitoring
Authorized users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion
Call logs
View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call
Automatic call recording
automatically record inbound and outbound calls for individual users or inbound calls for departments
Audit trail
provides a searchable account history of phone system changes and empowers admins to resolve issues using self-serve tools
Hot desking
allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features
RingCentral CloudConnect
Establish a private, dedicated connection to the RingCentral cloud so you can gain a higher level of quality and control over your communications network
Caller ID
flexibility to manage both your incoming and outgoing caller IDs
Directory Listing
increase your company’s visibility by publishing your business details for free in local and national directories.
