Analytics

Question 1

Analytics portal

Answer 1

consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualizations

Question 2

Performance reports

Answer 2

Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls

Question 3

Qos reports

Answer 3

Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers

Question 4

Live reports

Answer 4

easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience