Client Care Level 2

Question 1

Unit 9 Colliers Business Park - Why did you fee you could offer some guidance on some areas rather than others?

Answer 1

Through experience and guidance from colleagues in the relevant department.

Question 2

Unit 9 Colliers Business Park - Was it ethical to do so?

Answer 2

Yes as I made it clear as to the limitations of my knowledge and where to get guidance

Question 3

Unit 9 Colliers Business Park - Why not let the correct department handle the entire query?

Answer 3

Because its good customer service to try to help people if it is within my ability

Question 4

What are your Client Care Level 2 examples?

Answer 4

Unit 9 Colliers Business Park
The tenant came to me with questions regarding their Business Rates. I explained that this was outside of my scope of services, but I provided brief guidance on areas of the subject I did have knowledge of before referring them to the Council’s online resources as well as providing contact details for the correct department.