Client care Flashcards
How might a landlord/investor’s requirements differ from a tenant/occupier?
Landlords are typically interested in longer-term investments whereas tenants will think shorter-term. Landlords are interested in the value of their assets and the cost of maintaining them, tenants are interested in reducing their liability i.e. dilaps.
Client A approaches you asking you to undertake a TDD survey, client B an RCA. Tell me about the different information you might need from them and how this might differ between the two service lines?
TDD: condition of fabric/defects, lease information, size of the property, H&S info, O&Ms; RCA: measured floor plans, building elements, location.
What things need to be considered when agreeing fees with a client?
Time needed to complete instruction, resources, deadlines.
How did you confirm your appointment with the client?
Engagement letter, T&Cs.
What would you do if a conflict flagged up during a conflict check?
Speak to the other parties within the business to discuss their involvement, information wall.
Windsor Walk, London – the revised option which included repairs to the parapet wall - how did you present these to the client?
I presented both options to them stating the benefits of both, but emphasised that constant maintenance would likely be required if the parapet wasn’t remediated as well.
