Client Care Flashcards
What do you consider to be important when negotiating?
- Start low and gradually offer more
- Record an email trail
- Be mindful of the other parties personal situation and make sure to respond to them promptly.
How do you ensure your communication is clear and concise?
- Prepare and accumulate my thoughts prior to speaking
- Look to develop a rapport with the other party
- Record email trail and make sure all my thoughts are summarised in one email rather than multiple
What are your boards minimum hurdles?
To achieve a minimum profit on cost within our appraisal. The amount I cannot disclose as it is confidential. However, the industry average is 20% profit on cost.
Post the Grenville Tower disaster, what have the government done to combat building safety?
Gove re-cladding pledge March 2023 = threatened with nationwide ban if they fail to sign pledge to replace flammable materials on buildings over 11 metres.
Are you aware of the RICS Health and Safety guidance note?
What does it set out?
Surveying Safely 2018.
Basic good practice principals for management of health & safety for RICS regulated firms e.g. workplace H&S and for visiting sites.
What four things does Surveying Safely say RICS regulated firms need to ensure they provide?
What is meant by a ‘Safe Person’?
RICS regulated firms:
1. Safe working environment
2. Safe working equipment
3. Safe systems of work
4. Competent staff
Concept of a ‘Safe Person’ = individuals should assume their own behavioural responsibility for their own, their colleagues and the publics H&S whilst at work.
What does surveying safely state about site visits?
- Tell someone where you are going and when you leave the building site.
- Ensure you have appropriate PPE.
- Sign in and sign out and receive a site induction.
- Consider whether it is safe to inspect alone.
Why was Surveying Safely created?
To place more emphasis on individuals competence with the ‘safe person concept’.
What legislation requires companies to have a H&S policy? What does this require empolyers to do?
Health & Safety at work Act 1974
Duty of the employer to reasonably ensure the health and safety at work of all employees.
Difference between a hazard and a risk?
Hazard = something that could cause harm
Risk = Likelihood of a hazard occuring
What is the 5-step approach for an H&S risk assessment?
- Identify = HAZARD
- Who is at risk
- Assess the likelihood and severity of any accidents.
- Record the findings on a suitable form
- Review the risk assessment regularly
When are companies required to have a written H&S risk assessment document?
When they have more than 5 employees.
What should a companies health and safety document contain?
SCAI
- Commitment
- Structure
- Assessments
- Implementation
- Policy setting out organisations commitment to H&S
- Details of the organisations H&S structure
- A risk assessment
- Details of the implementation of the H&S policy
How did you check your PPE was in date?
- Check expiry dat of PPE like masks, gloves, respirators
- Inspect manufactoring date: helmets and harnesses might be 5 eyarts
- examin physical condition: cracks, tears
- Fit and functionality
What did the consultants H&S certificate include in the Barton-Le-Clay example?
- Basic H&S Knowledge: Covers fundamental principles, relevant laws, and regulations.
- Risk Assessment and Management: Training on identifying and controlling workplace hazards.
- Industry-Specific Training: Focus on hazards and safety practices unique to specific sectors.
- Accident Investigation: Techniques for investigating and reporting workplace incidents.
- Emergency Preparedness: Developing and managing emergency response plans.
- Auditing and Inspections: Conducting safety audits and ensuring compliance.
- Training Skills: Ability to train others in health and safety practices.
- Professional certification: TW require SMAS
