Client Care Flashcards
What is an ombudsmen?
A person who has been appointed to look into complaints about companies and organisations.
How did you adapt your communication strategy for different clients?
So for lifestyle hotel owners its key to use language that isn’t overwhelming or too technical, in order for them to understand your approach and methodology/
For the consultancy instruction near Gatwick Airport, what did you propose and what was the outcome?
We proposed to do an initial high-level consultancy report within two weeks to understand the feasibility of the proposed hotel, based on the market only and for a £4,000 fee. The second phase would be more detailed analysis including review of third party projections for the proposed hotel. The outcome was unfortunately no instruction, however i believe our advice on the call did help them make an informed decision
When were your client care skills last tested and how did you deal with it?
Upon providing pricing advice for the disposal of a portfolio of assets, our client requested us to provide a methodology of how we arrived at guide prices to help them have discussions with there auditors for year end accounts. I explained that we are not providing a red book valuation and it is merely a pricing exercise, and agreed to walk them through a sample of assets to understand the methodology
