Client care Flashcards
1
Q
Tell me about a time you have not quite provided good client care?
A
Challenge going over statutory time limit of 18 months. Got agreement in writing.
2
Q
Tell me about time you have provided good client care?
A
DWP work. Timeliness target of 7 days. Prioritised due to hardship and troubling circumstances of the individual concerned. Still undertook appropriate due diligence.
3
Q
Where is client care found in the RICS rules of Conduct?
A
Rule 3
