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APC Revision Day 2020 > Client Care > Flashcards

Client Care Flashcards

1
Q

What principles dictate client care for members?

A

RICS rules of Conduct
For members:
-Conflict of interest
-Competence
-Service

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2
Q

What principles dictate client care for firms?

A

Complaints handling
Clients money
Indemnity PII

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APC Revision Day 2020 (10 decks)

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