Client Care Flashcards
Who publishes standard appointment documents that could be used by quantity surveyors?
The RICS standard form of consultants appointment.
Does the RICS publish fee scales?
No - there is no RICS guidance on fee levels.
There used to be however OFT requested they were removed as they were deemed to be anti-competitive and not in the public interest.
What is a stakeholder
All those that have a direct, or indirect legitimate interest in the use of an organisations land, buildings or project.
How would you appoint consultants on the clients behald?
Private sector
- request for proposal is issued to the sub-consultants
- They respond with a fee bid and any exclusions or assumptions.
- The client seeks clarification on whether this is reasonable.
Public sector
- Through a tender process - if the value is above £113k it must go through OJEU.
How do you establish the stakeholders on a project?
Carry out stakeholder identification and analysis
How would you establish a fee for a project?
Create a ‘bid book’ which will comprise of the resources needed to carry out the task, and their hourly or daily fees.
This can be included within the fee proposal with the T&Cs, Scope of Services, exclusions and assumptions.
How would you establish the level of PI insurance cover you would need to carry if you were a sole practitioner?
based on previous years turnover.
How would the client know what your complaints handling procedure is?
A copy should be provided with your appointment.
PI levels
Minimum limit of indemnity Firm’s turnover in the preceding year Minimum limit of indemnity £100,000 or less £250,000 £100,001 to £200,000 £500,000 £200,001 and above £1,000,00
