Clause 5: "Leadership"

Question 1

The top management shall demonstrate (1):

Answer 1

• leadership and
• commitment
  with respect to the quality management system by:
• taking accountability for the effectiveness of the quality management system;
• ensuring that the quality policy and quality objectives are established;
• ensuring the integration of the quality management system requirements into the organization‘s business processes;
• promoting the use of the process approach and risk- based thinking;
• ensuring that the resources needed for the quality management system are available;
• communicating the importance of effective quality management and of conforming to the quality management requirements;

Question 2

The top management shall demonstrate (2):

Answer 2

• ensuring that the quality management system achieves its intended results;
• engaging, directing and supporting persons to contribute to the effectiveness of the quality management system;
• promoting improvement;
• supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

Question 3

The top management shall ensure that:

Answer 3

• customer and
• applicable statutory and
• regulatory requirements are
  determined, understood and consistently met;
• the risks and opportunities that can affect conformity of products and services and
• the ability to enhance customer satisfaction are determined and addressed;
• the focus on enhancing customer satisfaction is maintained.

Question 4

Establishing the quality policy:

Answer 4

Top management shall n establish,
- implement and
- maintain
a quality policy that is appropriate
- to the purpose and
- the context of the organization and n supports its strategic direction;

Question 5

Establishing the quality policy …

Answer 5

… provides a framework for setting quality objectives;
… includes a commitment to satisfy applicable
requirements;
… includes a commitment to continual improvement of the
quality management system.

Question 6

Communication the quality policy:

Answer 6

The quality policy shall
- be available and be maintained
as documented information;
- be communicated, understood
and applied within the organization;
- be available to relevant interested parties, as
appropriate.

Question 7

Explain the organizational roles, responsibilities and authorities.

Answer 7

Top management shall ensure that
- the responsibilities and n authorities
for relevant roles are
- assigned,
- communicated and 
- understood
within the organization.

Question 8

How shall the top management assign the responsibilities and authority?

Answer 8

Top management shall assign the responsibility and authority for:

• ensuring that the quality management system conforms to the requirements of ISO 9001:2015;
• ensuring that the processes are delivering their intended outputs;
• reporting on the performance of the quality management system and on opportunities for improvement, in particular to top management;
• ensuring the promotion of customer focus throughout the organization;
• ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.