Class 2 Leadership 2 Flashcards
ensure pt assignment divide & looked after
make sure tasks are being completed
manager
what is a point of care manager
- meet with interdisciplinary team
- lead by example
- a rull role
▪ The process of leading and directing all or part of an
organization through the deployment and manipulation of
resources (Marquis & Huston,2017)
▪ Coordination and integration of nursing resources to
accomplish nursing care, service goals and objectives (Huber,
2014)
Managing
What is the role and function of management?
Have an assigned position
Legitimate source of power
Expected to carry out specific functions, duties, and responsibilities
Emphasize control, decision making and foster an environment that promotes goal attainment
▪ An interactive process that provides needed guidance and
direction ▪ Process of engaging and influencing others
Leading
The top-three competency categories for leadership and management
personal qualities, interpersonal skills, thinking skills
What are management theories
A. Scientific Management (Taylor)
B. Bureaucratic Theory (Weber)
C. Human Relations (Organizational Behaviour)
The goal is: “Secure maximum prosperity for the employer, coupled with maximum prosperity for each employee.”
Principles are:
▪ Use science to determine the best way to do a job
▪ Match the worker to the job & train them for the job
▪ Monitor performance & provide training when needed
▪ Managers plan & train; workers execute the task
By Taylor Frederick, 1909
SCIENTIFIC MANAGEMENT
is an organisational structure that is characterised by many rules, standardised processes, procedures and requirements, number of desks, meticulous division of labour and responsibility, clear hierarchies and professional, almost impersonal interactions between employees”
Bureaucracy
- rules, policies, reading
- focuses on:
▪ Task specialization
▪ Hierarchical authority
▪ Formal Selection
▪ Rules & requirements
▪ Impersonal
▪ Career orientation - examples: gov, uni, hospitals mpi
- it is routinized
Bureaucratic Theory (Weber)
If employees perceive that their work has significance, they are motivated to be more productive and produce higher quality work.
Human Relations (Organizational Behaviour)
workers increase their output if they believe the manager cares about them.
Hawthorne Studies
▪ Active participant in relationship with leader ▪ Engage the leader or manager by contributing to the work
that needs to be done
Following
What are Characteristics of constructive followers:
– Self directed and have initiative
– Proactive
– Supportive commitment
Not much gets done/tasks are not well done Poor work ethic Bad morale Unsatisfied customers
poor conflict management, decrease pt safety
Poor followership
Gap between current situation and what
should be happening. Recognize that you
need to address the
situation
Problem solving
▪ The process within the process of problem solving.
▪ Choosing between courses of action
Decision making
it is taking the best solution sufficient for meeting a specific fast descision making
HEURISTICS
Cycle of
— defining and analysing the problem
— developing alternative solutions
— evaluation of the alternative sol’n
— selecting best sol’n
— implementing decision
— follow up
When people start thinking the same way
Groupthink
Factors that effective leaders must consider to facilitate decision making
Team Development Coordination, Cooperation, Communication Team Competencies Team Dynamics
What are tools to help group descision making
- Brainstorming
- Six thinking hats
- SWOT analysis
What does SWOT analysis involve
Strength
Weakness
Opportunities
Threat
is a purposeful and goal-directed effort that uses a systematic process to choose among options. Some decisions are not prompted by a problem. The hallmark of any type is the identification and selection of options or alternatives.
DECISION MAKING
includes a decision-making step, is focused on trying to resolve an issue that can be viewed as the gap between “what currently is” and “the best available option.” Often “what currently is” can be seen as a problem.
PROBLEM SOLVING
- stifles creativity, idea generation, and innovation
- all ideas are stated without critique or discussion
- goal is to generate ideas, no matter how seemingly unrealistic or absurd
- the group leader or facilitator needs to cut off criticism or advocacy and be alert for nonverbal behaviors signaling disapproval or approval
BRAINSTORMING
A descision sopprt tool which includes different points of view;
- process
- facts
- feelings
- creativity
- benefits
- cautions
