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2601 > Chpt 2 > Flashcards

Chpt 2 Flashcards

1
Q

Agenda

A

A list of items to be discussed at a meeting
Include time allowed for each agenda item as well as the person who will take the lead on each item

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2
Q

Authoritarian

A

A leadership style in which the manager is always in charge and control of the employees

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3
Q

Autonomy

A

The ability to work with little oversight or help

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4
Q

Catalystic

A

A leadership style that consists of leading others by setting a fast pace for employees to follow
Type A personality
Competitive and work obsessed
May be intimidating

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5
Q

Coaching

A

The process of giving advice to employees to help them find their own solutions to problems and encouraging employees to do their best.

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6
Q

Coordinating

A

The process of setting up separate functions so that a team is able to perform.
Includes financial areas and risk management

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7
Q

Delegation

A

The process of taking one’s tasks and giving them to another
Usually giving daily functions to other members of the healthcare team
One way to mentor staff and build their skills

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8
Q

Democratic

A

The leadership style in which employees opinions are used in the decision-making process
Staff satisfaction high but time consuming

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9
Q

Feedback

A

Opinions provided to an individual about what they have done or said

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10
Q

Front-line staff

A

Employees who have direct contact with patients, such as a receptionist, medical assistant or nurse

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11
Q

Humanistic

A

A leadership style in which employees are left alone to do their work as each employee believes is best
Not ideal, no discipline or recognition

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12
Q

Intimidating

A

To lead others through fear
Good in emergent situations not daily
Doesn’t recognize good work, focuses on employees not performing well

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13
Q

Leading

A

The process of showing others how a task should be done; setting the vision or tone for the group

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14
Q

Motivating

A

The process of encouraging others to perform well; recognizing employees for a job well done

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15
Q

Multitask

A

The ability to handle more than one task at the same time

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16
Q

Negotiate

A

The process of asking for a lower price or other benefits when purchasing an item or service

17
Q

Organizing

A

The process of gathering the necessary tools, staff, and resources to accomplish set goals

18
Q

Participative

A

Management style in which the manager seeks out the opinions of those they manage

19
Q

Performance evaluation

A

The process by which a manager reviews job performance with an employee

20
Q

Planning

A

The process of setting goals for a group
And the dates by which they should be accomplished
Strategic planning, marketing endeavors, staffing

21
Q

Service contract

A

A contract for maintenance and care of equipment

22
Q

Staff meeting

A

A meeting attended by members of a department or office
Minimum one per month
Scheduled start and finish time
Staff should be paid

23
Q

Supervisor

A

The person who oversees staff and their work
Carry out the instructions of the manager to whom they report
Conducts performance evaluations, set staff schedules, arrange vacations, hire and fire, disciplinary actions

24
Q

Theory X

A

Douglas McGregor 1960
The Human Side of Enterprise
Authoritarian
Assume employees dislike the work and try to avoid doing it
Believe in managing by fear and intimidation
Employees cannot be trusted to think for themselves

25
Q

Theory Y

A

See Theory X for book details
Participative management style
Believe that staff will seek out responsibilities and that they will use their skills to solve problems independently of the manager
Employees want to do well

26
Q

Visionary

A

A leader who offers a vision for the future
Authoritarian leadership style
Many years of experience and considered an expert.

27
Q

Warranty

A

The period of time within which the manufacturer is responsible for any repairs to equipment

28
Q

Working Supervisors

A

Supervisors who spend a portion of their time working in the same role as the employees they supervise

29
Q

Management functions

A

Planning
Organizing
Leading
Coordinating

30
Q

Mentoring

A

Involves setting an example for staff members to follow
Provide feedback
Serve as a role model

31
Q

Set expectations with a clear and concise job description

A
32
Q

Manager characteristics

A

Multitask
Calm
Provide positive and negative feedback
Treat all employees equally
Manage multiple project deadlines
Handle conflict
Delegate tasks
Knowledge of the financial part of the business as well as clinical and administrative functions

33
Q

Manager duties

A

Supervise employees
Interview and hire
Schedule staff
Evaluate employees
Discipline and terminate
Trace the financial flow
Handle disputes
Organize and lead staff meetings
Handle difficulties with patients
Oversee inventory and equipment maintenance
Function as buffer between physicians and staff
Prepare quarterly financial reports
Process payroll

34
Q

Styles of Management

A

Intimidating
Authoritarian
Humanistic
Democratic
Catalystic
Mentoring

35
Q

Staff meeting minutes

A

Designated notetaker
Distribute minutes
Names of attendees
Names of non attendees
Date and time
Discussion items and results, any follow up needed
Items deferred to the next meeting
Date and time of next meeting
Time the meeting ended

36
Q

Supplies

A

Manager in charge of supplies or delegate
Some tracking done with scanning equipment and computers
Contracting with suppliers - discuss the type and number of supplies that will be needed. The supplier will then propose a price. If one aspect is not negotiable , another might be.
May join with another office to get a quantity discount
Many clinical supplies have expiration dates, this must be tracked. Don’t order too much
Consider storage space

37
Q

Service contracts

A

Photocopier, EKG
May need to service regularly to maintain warranty
May negotiate. Best done at time of purchase.
Negotiate cost or length of contract

38
Q

Employee theft

A

Small items (pens, notepads)
Large items (drugs, expensive supplies)
Policy should state what constitutes theft and outline consequences for theft, including discharge
Maybe separate inventory staffers - division of labor
If employees are allowed to take certain samples that should be listed in the policy.

2601 (15 decks)

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