Chpt 11

Question 1

Brochure

Answer 1

A document containing information about a topic

Question 2

Chain of command

Answer 2

A series of positions in which each position has authority over the position below

Question 3

Mission statement

Answer 3

The practice’s statement of purpose
Describes a medical office’s reason for existing

Question 4

Organizational chart

Answer 4

Visually demonstrates the hierarchy in the organization
Update as people change position

Question 5

Personnel manual

Answer 5

A compilation of employment policies for an office, also called an employee handbook

Question 6

Policy

Answer 6

A statement of guidelines or rules on a given subject
Written instructions outlining what the companies rule is re a certain topic

Question 7

Procedure

Answer 7

Describes the steps used to perform a given task or project
Written steps for how one is expected to carry out an individual policy

Question 8

Manual contents

Answer 8

TOX
Mission statement
Organizational chart
Personnel policies
Clinical procedures
Administrative procedures

Question 9

Separate books per OSHA and HIPAA regs

Answer 9

Infection control
Quality improvement and risk management procedures

Question 10

Update all policies and books regularly

Question 11

Create personnel manual

Answer 11

Medical office manager should work in concert with the practice physicians

Question 12

Clinical procedures

Answer 12

Procedures that cause the staff to interact with the patient on a clinical level

Question 13

Administrative procedures

Answer 13

Those that pertain to the administrative functions of the medical office

Question 14

Infection control procedures

Answer 14

Include those that keep infection from spreading from one person to another

Question 15

Quality improvement and risk management procedures

Answer 15

Pertain to patient care and safety in the medical office