Chpt 14 Flashcards

1
Q

Accept assignment

A

When a physician agrees to accept the amount approved by the insurance company as payment in full for a given service

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2
Q

Advance beneficiary notice (ABN)

A

A form that patients need to sign agreeing to pay for services that may be denied by Medicare
Gives the patient the opportunity to refuse the service
Must be explained to the patient. If the patient doesn’t understand but signs the ABN they are not liable for charges
Copy to patient, original to patient file

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3
Q

Allowed amount

A

The dollar amount for a service that an insurance company considers acceptable and uses to determine benefit
payments.
Provider must write off the difference between this and their usual fee

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4
Q

Balance billing

A

Billing a patient for the dollar difference between the providers charge and the amount approved by the insurance agency
Violation of the preferred provider contract

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5
Q

Beneficiary

A

The person who is eligible to receive benefits and services under an insurance policy
Refers to an individual who qualifies for government policy programs

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6
Q

Birthday rule

A

According to this rule the parent with the birthday earlier in the year is the primary carrier for the children
Stepfamilies- custodial parent primary
Spouse of custodial secondary
Noncustodial parent third
Spouse of noncustodial fourth

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7
Q

Capitated plan

A

A healthcare plan in which providers are paid a set fee per month for each member patient
Per-patient per- month payment
Assigned physician-must see
Copay each time but no other payment required
If the patient is referred out that cost goes to the provider not the insurance carrier- incentive to use preventive care

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8
Q

Catastrophic

A

Large and usually unforeseen

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9
Q

Certificate of coverage

A

A letter from an insurance company that provides proof of type and time frame of coverage when a patient terminates a health insurance policy
Need a certificate to submit for any coverage during the 24 months

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10
Q

CHAMPVA

A

Civilian Health and Medical Program of the department of Veterans Affairs; health insurance for spouses and children of veterans

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11
Q

Children’s Health Insurance Program (CHIP)

A

A program created to cover children who do not have another form of health insurance coverage
Formerly SCHIP
Created by Balanced Budget Act of 1997
Federal/state joint program
3 categories chosen by state
1. Expand Medicaid eligibility to include more children
2. Design children health program completely separate from Medicaid
3. Combine Medicaid snd separate children health insurance fund
As od 2017, 8.3 million children covered

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12
Q

COBRA
1986

A

Consolidated Omnibus Budget Reconciliation Act
Employee can extend healthcare for 18 months at group rates
Enrolled while employed, still active to current employees
20 or more employees-full time and part time
Can be available to anyone covered the day before the event (dependents)
Qualify: termination, reduction in hours
For spouses- covered employees become entitled to Medicare; divorce or legal separation, death of employees
For children- loss of dependent child status, employee termination other than for gross misconduct; reduction in hours, reach Medicare, divorce, death
Notify plan administrator within 60 days of event. Employers must notify administrator within 30 days

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13
Q

Coinsurance

A

The percentage of medical charges patients are responsible for according to their insurance plan contracts

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14
Q

Consumer-directed healthcare plan

A

Health insurance plans that place patients in charge of how their healthcare dollars are spent
A certain amount from the paycheck is retained by the employer to fund premiums
Medical savings account, high deductible health insurance plan, gap between the two in which the individual pays out of pocket

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15
Q

Copayment

A

The set dollar fee per visit or service that patients are responsible for according to their insurance plan contracts

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16
Q

Deductible

A

Monetary amount patients must pay to a provider for healthcare services before their health insurance benefits begin to pay
Does not apply to all services

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17
Q

Dependent

A

A family member or other individual who qualifies for coverage on the basis insured’s policy
Inclusion is not automatic

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18
Q

E-billing

A

Electronic transmission of medical claims to insurers
Since 2005 must use with medicare if more than 10 full time employees

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19
Q

Elective procedure

A

A procedure that is generally considered not medically necessary
Eg. asthetic
Not covered by health insurance

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20
Q

Exclusions

A

Procedures or services not covered under an insurance plan
Ex. Experimental
Don’t require a prescription, vitamins or neck brace
Eye or hearing exams
Holistic healthcare
May be limited to a certain number rather than excluded

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21
Q

Exclusive provider organization (EPO)

A

A managed care contract with a small network of providers under which the employer agrees to not use any other networks in return for favorable pricing
Contracted hospitals as well
Don’t use network, pay total out of pocket

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22
Q

Experimental

A

A service or procedure that has not been approved by the U. S. Food and Drug Administration

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23
Q

Fee-for-service plan

A

A plan in which insurance companies pay providers fees for each service provided to covered patients
Also known as indemnity plan
1980s
Yearly deductible then coinsurance - 80/20 or 70/30

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24
Q

Flexible spending account (FSA)

A

An account into which employees place pretax earnings for projected medical expenses
Also called healthcare savings accounts
Use for: deductibles, copay
Eyes, teeth , chiropractic, psychiatric, gym fees
Must be spent by a certain date or money is forfeited- usually March 15 of following year

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25
Q

Form locators

A

The boxes on the CMS-1500 insurance claim form

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26
Q

Formulary

A

The tiered list of drugs covered by an insurance company
Usually 2 or more tiers with different coverage for each tier

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27
Q

Gatekeeper

A

The physician responsible for determining when and if a patient needs specific types of healthcare

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28
Q

Group health insurance

A

A commercial insurance policy with rates based on a group of people, usually offered by an employer

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29
Q

Health insurance

A

Insurance purchased to cover medical expenses
A contract between the insurance carrier and the owner of the policy

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30
Q

Health maintenance organization (HMO)

A

A group of physicians or medical centers that provide comprehensive services to members
Only covers in network providers
PCP required
Must have referrals
Push preventive healthcare
Mist restrictive, lower cost

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31
Q

Healthcare and Education Reconciliation Act of 2010

A

Healthcare legislation produced to amend the Patient Protection and Affordable Care Act

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32
Q

Holistic healthcare

A

Natural, drug-free healthcare services

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33
Q

Hospice

A
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34
Q

Indemnity plan

A

Plan in which insurance companies pay providers fees for each service provided to covered patients
1980s

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35
Q

Individual health insurance

A

A commercial insurance policy with rates based on individual health criteria
Most expensive, benefits not as good
Minimum level of benefit package determined by the state-only some companies offer individual policies
General done through insurance exchange system since ACA - online marketplace- varies by state

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36
Q

Insured

A

The person who owns the insurance policy

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37
Q

Liability insurance

A

The type of insurance that covers injuries that occur on, in, or because of the insured’s property.

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38
Q

Lifetime maximum benefits

A

The monetary amount allowed by an insurance carrier for a member’s covered expenses over the member’s lifetime

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39
Q

Maintenance medications

A

Medications patients take on a long-term basis to create a chronic condition such as high blood pressure , arthritis or a heart condition
May have a mail-order option, 3 months for 2 copayments
90 day prescriptions with 3 refills for the remainder of the year.

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40
Q

Managed care
Most patients have this

A

A system of healthcare delivery focused on reducing costs by limiting the type and frequency of care members may receive

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41
Q

Medicaid

A

A joint federal and state program that helps with medical costs for eligible people with low incomes and limited resources

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42
Q

Medicare

A

A federal program that covers expenses for those ages 65 and over, those with end stage kidney disease, and those with long-term disabilities
55 million people in 2015
As of 2014 accounted for 14% of U. S. Federal budget
2015-2030-rise from 52 to 78 million
By 2019 part part A will have insufficient funds
Administered by CMS (formerly HCFA- health care financing administration)
Uptodate on website
Submit claims within 365 days of service, later subject to 10% penalty unless you can prove it was beyond the provider’s control
Services 1-1 through 9-30: bill by end of next calendar year
10-1 through 12-31: bill by end of 2 calendar years

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43
Q

Member

A

The person who owns the insurance policy

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44
Q

National provider identifier (NPI)

A

A unique, 10-digit number assigned to healthcare providers by CMS
Replaces UPIN (unique provider identification number)
NPI required since 2007, on patient billing forms

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45
Q

Nonparticipating provider

A

The healthcare provider who has not contacted with a particular health insurance carrier

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46
Q

Participating provider

A

The healthcare provider who has contracted with a particular health insurance carrier

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47
Q

Patient Protection and Affordable Care Act

A

Healthcare legislation passed in 2010

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48
Q

Payer number

A

The number that medical offices must include on an electronic claim to identity the insurance company to whom the claim is directed

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49
Q

Point-of-service option
(POS)

A

An insurance offering in which a patient has access to multiple plans, such as an HMO and PPO
Not stuck with network doctors but pay more
Choose an option each time you use healthcare
Contracted network of providers and facilities

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50
Q

Policyholder

A

The person who owns the insurance policy

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51
Q

Pre authorization

A

The process of obtaining approval from an insurance company for a patient’s procedure

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52
Q

Pre certification

A

The process of obtaining approval from an insurance company for a patient’s procedure

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53
Q

Preexisting condition

A

A condition for which a patient received treatment in a certain period before beginning coverage with a new insurance plan
Must be insured for 24 months before joining a new plan to be covered without a waiting period

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54
Q

Preferred provider organization (PPO)

A

An organization that contracts with independent providers to perform services for members at discounted rates
Major medical expenses require pre authorization
Use non-PPO, pay difference to make up usual fee
Physicians in a practice might not belong to same PPO
Physicians may belong to multiple PPO
No PCP
No referral required but incentive to use in network specialist
Less restrictive, more expensive, than HMO

55
Q

Premium

A

The dollar amount paid to an insurance company to have coverage in force

56
Q

Preventive care

A

Healthcare designed to keep a person healthy

57
Q

Respite care

A
58
Q

Self-insure

A

An insurance program in which an employer sets aside funds to pay for employee health expenses

59
Q

Skilled nursing facility

A
60
Q

Sliding fee scale

A

A provider’s fee schedule that charges varying fees for a service based on a patient’s financial ability to pay.

61
Q

Stop loss

A

The maximum amount the patient must pay out of pocket for copayments and coinsurance
Starts over at the beginning of each year.
May not apply to all care the patient pays for

62
Q

Subscriber

A

The person who owns the insurance policy

63
Q

Superbill
Charge Slip
Encounter form

A

A form used in the medical office for indicating the services rendered to the patient, as well as the diagnosis for the service

64
Q

TRICARE

A

Health insurance for active-duty military personnel, retired service personnel, and their eligible dependents
Formerly CHAMPUS

65
Q

Waiting period

A

The period after a new health insurance plan begins during which certain services are not covered
Restricted by HIPAA to no longer than 12 months

66
Q

Waiver

A

A form patients sign agreeing to pay for services that may be denied by Medicare

67
Q

Medical office manager must know

A

How managed care plans work
How owed amounts are determined for specific procedures
In a small office may do billing
May outsource billing

68
Q

History
Mid-1800s

A

1st group policies producing comprehensive benefits- 1847- Massachusetts Health Insurance of Boston
Replaced the income of people injured in accidents or with certain kinds of diseases
1890s- 1st individual disability and illness policies

69
Q

History 1929

A

Texas - a group of public school with teachers formed a contract with a hospital to guarantee up to 21 hospital days for a premium of $6/year
Eventually known as the Blue Cross plan

70
Q

History WWII

A

Wages frozen so employers started offering group health insurance as a benefit
Designed to protect employees from high costs of hospitalization
Evolved into today’s healthcare plans

71
Q

History 1940-1950

A

Employee plans became popular
Unions bargained for tax-free employer sponsored health insurance

72
Q

History 1950-1960

A

Government programs started to cover healthcare costs
1954-SS Coverage covered disability
1965-Medicare/Medicaid created

73
Q

History 1980-1990

A

Rapid rise in cost of healthcare
Majority of healthcare workers move to less expensive managed care plans

74
Q

Federal HMO Act of 1973

A

Created policies and allowed use of federal funds to promote HMOs

75
Q

Tax Equality and Fiscal Responsibility Act (TEFRA) in 1982

A

Easier and more attractive for HMOs to contract with the Medicare program

76
Q

End of 2011
Mid 1990s

A

65% of Americans have coverage through employer
90-most Americans with health insurance were enrolled in managed care plans

77
Q

Affordable Care Act of 2010

A

Prediction that by 2020 Americans with employer health insurance would self insure through healthcare.gov

78
Q

Healthcare reform acts if 2010

A

Phase in over 4 years
Targets reform of the insurance industry
Eliminate annual and lifetime caps on the amount of coverage an individual is allowed to receive
Carriers cannot deny coverage for chronic conditions
Expansion of Medicaid coverage financial limits
Sliding fee scales enacted with government subsidizing premiums
Incentives to employers to provide health insurance

79
Q

History as of 2014

A

Can’t refuse coverage for preexisting conditions
Fines to anyone without insurance

80
Q

Care in 2008

A

Approximately $43 billion was spent on un reimbursed healthcare to uninsured

81
Q

History Trump

A

Many tries to repeal ACA
Reduce people on Medicaid
Remove mandate that all Americans must have insurance

82
Q

Manager must know health insurance terminology

A
83
Q

Insurance through employer

A

Member is the employee

84
Q

Individual policies

A

The member is the person who purchased the plan

85
Q

Designating dependents

A

Must obtain forms from the employer or insurance company to specifically designate dependents
Manager should talk to patient and insurance company to determine who is eligible and how each dependent is related to the member

86
Q

Preferred providers

A

If they contract with the insurance company they agree to a set fee schedule for reimbursement

87
Q

W

A
88
Q

Managed Care organization (MCO)

A

Contract with providers (usually have contracts with multiple MCOs)
MCO contracts with insurance companies
Contracts stipulate discounted reimbursement rates, billing guidelines and other rules
Patients have lower costs with PP
Some allow nonparticipating providers at higher cost, some not at all

89
Q

Verification of medical benefits

A

Often done online

90
Q

Cosmetic procedures

A

Certain ones are covered by health insurance
Reconstructive surgery
Repair after an accident

91
Q

Nonformulary drugs

A

Must prove medical necessity to have these covered

92
Q

Drug plans

A

Separate deductible and different copayments and coinsurance
Don’t determine stop loss benefits

93
Q

Covered entities

A

Any provider who submits claims to Medicare
All must use an NPI

94
Q

Referred specialists NPI

A

Must place their NPI and name and NPI of referring physician

95
Q

Facilities have NPIs

A

Enter group NPI and rendering provider NPI

96
Q

Medicare Part A

A

Hospital insurance for patients hospitalized up to 90 days in a given time period; skilled nursing facility; at home; hospice care; psychiatric treatment for a period of time; respite care
No premiums but deductibles and coinsurance

97
Q

Medicare Part B

A

Physician care, therapy, and lab testing
Premium as of 1-1-2007: income based
Deductible and 20% coinsurance for medical services
PAR-participating provider must accept fee schedule amounts as payment in full. Not required to be a Medicare provider
Must bill all charges even those known to not be covered
Accept assignment on all claims
Approximately 95% of providers participate

98
Q

Medicare Part C

A

Managed care, medicare advantage plans
Formerly, Medicare +Choice
Replace parts A,, B and D
2003-2016 went from 5.3-17.7 million in part c
The advantage plan is billed, not Medicare
Secondary plan: bill advantage plan than secondary plan
As of 2015 government paying 14% more for beneficiaries under advantage than traditional

99
Q

Medicare Part D

A

Introduced January 2006
Prescription drug plan
Provided by private companies.
Not all drugs covered by all companies
As of 2017, 90% of beneficiaries have prescription drug coverage
Medicare.gov has prediction drug plan finder
Annual deductible, copayments or coinsurance and a maximum benefit level
Mail order pharmacy options; delivery could take à week or more

100
Q

Secondary insurance with medicare

A

Medigap regulated by CMS
Not all cover same expenses
Basic benefit is to cover coinsurance
Billed after Medicare makes a determination usually by Medicare. Payment direct to the provider
Medicare is primary to medigap

101
Q

Employed medicare patients

A

Commercial health insurance is primary
Medicare secondary

102
Q

Providers in Medicare

A

File an application with CMS
Fee schedule updated each year
In person and online workshops about Medicare for providers

103
Q

Electronic Funds Transfer

A

Fill out an EFT authorization agreement form
Return to Medicare with a voided check
Will directly deposit funds within 3 weeks

104
Q

Nationwide directory of participating providers

A

Maintained by Medicare
Search by state or specialty

105
Q

Medicaid

A

Run by CMS but states dictate amount and type of services covered
As of 2015 covered 70 million people
Each state has its own ID card
Reimbursement to providers very low
Must apply to be a provider
Receive a fee schedule of covered events
Month to month coverage
Must ask patient for proof of coverage

106
Q

Reimbursement of Medicaid

A

Medicare is the primary
Medicaid secondary
Often medicare is higher and there is no payment from Medicaid
Approximately 6.5 million receive

107
Q

Covered medicaid services

A

Requirements of federal government to participate
Inpatient/outpatient hospital services
Prenatal care
Vaccines for children
Physician services
Nursing facility services ages 21 +
Family planning services and supplies
Rural health clinic services
Home healthcare
Lab & radiology
Pediatric and family nurse practitioner services
Nurse-midwife
There are also optional services that can get states matching funds

108
Q

Indian health services facilities

A

Federal reimbursement for all costs
For native Americans and alaskan natives

109
Q

Tricare 2

A

Active duty member-sponsor
Dependents-beneficiaries
3 benefit types
1. Standard-fee-for-service plan
2. Extra-PPO
3. Prime-HMO
1&2 copayments and deductibles
Deductible year begins October 1 not January 1
3 is optional- must specifically enroll
Tricare for Life- secondary insurance for those over 65 (Medicare is primary)
Pre authorization required
Patients must use in-network providers
Participating providers must submit claims within 60 days
Not network have up to a year to submit claims

110
Q

CHAMPVA

A

Civilian Health and Medical Program of the Department of Veterans Affairs
Families of veterans with total permanent service-related covered disabilities
And families of veterans who died in the line of duty
Use any civilian healthcare provider without prior authorization

Other coverage billed first except for Medicaid, victims of crime compensation & supplemental CHAMPVA policies

111
Q

CHAMPVA Preauthorizations

A

Organ and bone marrow transplants
Hospice care
Dental care
DME worth more than $300
Most mental health and substance abuse services

112
Q

Insurance coverage for auto accidents

A

No fault coverage-the individual’s own auto insurance pays the medical bills regardless of who is at fault. Paid under the personal injury protection (PIP) portion of the injured person’s policy
Then insurance company tries to get money back from at fault insurance
Injured person doesn’t have PIP or not enough coverage, at-fault’s insurance is billed
If a lawsuit is filed against at-fault’s insurance medical bills may be sent to the patient’s attorney - could take years to get paid
Manager should ask practice attorney to file a lien against the at-fault party to establish legal right to be paid on settlement

113
Q

Payment delays for accidents

A

Payment of 3rd party liability is delayed past specified number of days (45 or 60) insurer will pay provider then pursue the third party insurance

114
Q

Injured patient files

A

New medical and new financial accounts should be created
Gather as much information as possible regarding the accident, patient’s auto coverage, at-fault party’s name and insurance information, & patient’s private health care insurance

115
Q

Disability insurance

A

Reimburses a patient for lost wages due to non-work related disability
Benefits based on percentage of employees wages , often 66%, because benefits are not subject to income tax
Does not pay for medical treatment so office doesn’t bill disability plan
Manager may need to assist patient by providing information from the medical record
May not have medical coverage

116
Q

Processing claims

A

Obtain accurate information- need insurance type

117
Q

Medical claims for injuries

A

Patient will have a claim number and a claims manager or department to handle claims
1st locate the name and number of the claims manager- can contact them easily if the physician orders tests or procedures that require pre authorization

118
Q

Patient registration

A

New patient completes form. Verify at each visit and update annually
Must have a signed authorization to release patient information to insurance carriers under HIPAA
Identify name and birthdate of the insured
Determine if there is a secondary policy- must determine which is first and which is second
Photocopy both sides of cards- member id number for each insurance company- combination of letters and numbers

119
Q

Verifying eligibility

A

After collecting information the manager should verify coverage with the insurance company.
1. Call customer service number listed on card, have patient id number and birthdate
2. Use computer software to contact the insurance company

120
Q

Coordinating insurance benefits

A

If covered under more than one plan, there are rules for billing
Spouse-own policy primary, spouse’s secondary
Children-based on birthday rule most often

121
Q

Precertifications

A

Call insurance carrier to obtain permission for patients to receive prescribed procedure
In the case of preauthorization numbers, include the numbers on the insurance billing form and make note of them in the patient’s file

122
Q

Referrals

A

Some plans require referrals from a PCP to see a specialist
May need to call patient’s pcp to coordinate the patient’s referrals
Managers who work for pcp may need to arrange specialist referrals- verify that the specialist are covered under the patient’s managed care plan. To do this call the insurance carriers customer service number or look online
In specialist office-make sure the pcp has arranged the referrals

123
Q

Penalties for not referring

A

Claims may be denied
Physicians can’t bill the patients for denied services
Basically doing the services for free
Managers must confirm referrals and precertifications

124
Q

Document calls to insurance company

A

Insurance companies websites- on patient id card
Good general info but not for authorization
The insurance customer service line is the best place to call for questions about a patient’s insurance
Date
Time
Number used
Party on the phone
Information obtained
Becomes part of the patient’s financial record

125
Q

Claim form history

A

Before 1990s-unique forms required to which coder attached a superbill

126
Q

CMS-1500 claim form

A

HCFA ( now CMS) created uniform billing form
Used by all health insurance carriers

127
Q

Dental claims

A

American Dental Association standard form

128
Q

CMS-1500 sections

A

Patient and insured info
Physician or supplier info
Top right-carriers area- print insurance company name and address
Use patient registration form
Use insurance card
Use clinic encounter form
Use clinics fee schedule
Need clinic address, tax id number and NPI numbers
Even a small mistake can cause rejection

129
Q

Filing time lines

A

Most carriers accept claims for up to a year
Some shorter, 90 days
Most likely reject claims after timeline-cannot bill these to the patient

130
Q

Electronic billing

A

No paper
Claims saved on the computer only

131
Q

Reconciling payments and rejections

A

Attention to detail a must
Rejected claim is not processed because there is incorrect information- returned for correction and resubmission
Processed but no payment due to problems with benefits or coverage
Reason for the denial will be listed

132
Q

Sending supporting documentation

A

Manager should determine what information the insurance company requires and resubmit the claim

133
Q

Office of the Insurance Commissioner

A

Each state has one
Can file a formal complaint if appeals are fruitless
Must involve patient because he is the consumer being protected
Manager can write a letter on behalf of the patient and have the patient sign it
Sometimes the threat of a complaint will encourage the insurance company to review