Chpt 18 Quiz/Test

Question 1

Nurses, physicians, and other professionals working in a healthcare facility are ___ customers of CS

Answer 1

internal

Question 2

An activity designed to identify and resolve work task-related problems is called?

Answer 2

process improvement

Question 3

The consistent delivery of products and services according to established standards is called?

Answer 3

quality

Question 4

who must be the center of every quality concern?

Answer 4

the patient

Question 5

A process that looks backward at an event to help prevent it from reoccurring is called a?

Answer 5

root cause analysis

Question 6

The quality process that uses DMADV/DMAIC to improve processes is called ?

Answer 6

Six Sigma

Question 7

What is an international standard used by participating organizatoons to help assure that they consistently deliver quality services and prodcuts

Answer 7

ISO 9000

Question 8

The act of granting authority to employees to make decisions within their areas of responsibilitys is called?

Answer 8

empowerment

Question 9

A series of work activites which produce a product or service is called a?

Answer 9

work process

Question 10

An unexpected occurrence involving death, serious physical or psychological injury or the risk thereof is called a?

Answer 10

sentinal event

Question 11

Quality requres the efforts and participation of everyone in the healthcare facility (T/F)?

Answer 11

True

Question 12

A failure mode and effects analysis tries to predict failures before they occur (T/F)?

Answer 12

True

Question 13

The International Standards Organization uses routine and unannounced inspections to monitor standards in healthcare facilities (T/F)?

Answer 13

False

Question 14

Quality processes are limited to administration and the risk management department (T/F)?

Answer 14

False

Question 15

Quality management is patient focused (T/F)?

Answer 15

True

Question 16

Providing quality products and services directly impacts patient outcomes (T/F)?

Answer 16

False

Question 17

Customer surveys are ineffective tools in establishing CS quality processes (T/F)?

Answer 17

False

Question 18

If everyone develops a quality-driven focus, written policies and procedures are not necessary in the CS department (T/F)?

Answer 18

False

Question 19

A root cause analysis is a proactive approach to quality (T/F)?

Answer 19

False

Question 20

Not following established policies and procedures will result in a lower quality program (T/F)?

Answer 20

True

Question 21

Survey readiness is the responsibility of?

Answer 21

every CS technician

Question 22

Always wearing PPE in the decontamination area is a quality process (T/F)?

Answer 22

True

Question 23

Quality planning includes studying other facilities (T/F)?

Answer 23

True

Question 24

Customer surveys are ineffective tools in establishing CS quality processes (T/F)?

Answer 24

False

Question 25

The hospital Consumer Assessment of Healthcare Providers and Systems is designed to

Answer 25

evaluate hospital stays from a patient's perception

Question 26

Increased education helps techs provide higher quality services (T/F)?

Answer 26

True

Question 27

All department staff members must be fully engaged to make a quality program successful (T/F)?

Answer 27

True

Question 28

The quality method failure mode and effects analysis is a quality method to?

Answer 28

prevent problems before they occur

Question 29

Quality requires the efforts and participation of everyone in the healthcare facility (T/F)?

Answer 29

True

Question 30

Six Sigma focuses on (3)

Answer 30

- reducing defects - delivering near perfect products - eliminating variations in the process

Question 31

2 quality CS procedures

Answer 31

- adopting a team mentality - keeping up to date on new technology and sharing info w/ peers

Question 32

Components of a CS quality program

Answer 32

-empowerment -leadership -planning tools & procedures -staff members -process management

Question 33

Basics of root cause analysis

Answer 33

Uses the historical events of a bad outcome to hep prevent it from happening again - instrument breaks during surgery so you have everyone who was involved get together to figure out what went wrong

Question 34

Basics of failure mode and effect analysis

Answer 34

Identifying and preventing problems before they occur - before replacing something have a replacement already up and working ready to use if needed

Question 35

What is the ISO 9000?

Answer 35

Standard that an organization uses to assure they’re consistently delivering quality service and product