Chp 9

Question 1

Extrinsic motivation causes people to participate in an activity for their own enjoyment.

Answer 1

False;

for Reward/Penalty

Question 2

Maslow’s hierarchy of needs states that people’s behaviors are guided or motivated by a sequence of needs.

Answer 2

True

Question 3

Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.

Answer 3

False;

it is a prerequisite

Question 4

According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.

Answer 4

False;

Motivators not hygiene

Question 5

People who need institutional power or social power want to organize others to further the goals of the organization.

Answer 5

True

Question 6

Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.

Answer 6

False;

People who believe in Theory X

Question 7

Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.

Answer 7

False;

Not Automatically

Question 8

Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed.

Answer 8

True

Question 9

Legitimate power involves using personal knowledge and expertise to get people to change their behavior.

Answer 9

False;

getting people to do things based on authority/position

Question 10

According to Covey, project managers must use a win/lose approach in making decisions

Answer 10

False;

dont have to

Question 11

A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

Answer 11

False;

described in WBS

Question 12

A RAM is used only to assign detailed work activities.

Answer 12

False;

not only thing it can do

Question 13

A staffing management plan describes when and how people will be added to and taken off the project team.

Answer 13

True

Question 14

Resource leveling results in fewer problems for project personnel and accounting departments.

Answer 14

True

Question 15

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

Answer 15

True

Question 16

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts).

Answer 16

True

Question 17

In the Social Styles Profile team building activity, drivers are reactive and people-oriented.

Answer 17

False;

proactive and task-oriented

Question 18

The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.

Answer 18

False;

smoothing mode

Question 19

Project managers must try to avoid conflict at all costs as all conflict within groups is bad.

Answer 19

False;

not all conflict is bad

Question 20

Microsoft Project 2010 does not lend itself to project human resource management.

Answer 20

False;

it does

Question 21

_____ involves assigning the needed personnel to work on the project.

Answer 21

Acquiring the project team

Question 22

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.

Answer 22

acquiring the project team

Question 23

_____ involves building individual and group skills to enhance project performance.

Answer 23

Developing the project team

Question 24

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.

Answer 24

developing the project team

Question 25

_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.q

Answer 25

Managing the project team

Question 26

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.

Answer 26

executing

Question 27

_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.

Answer 27

Abraham Maslow

Question 28

At the bottom of Maslow’s structure are _____ needs.

Answer 28

physiological

Question 29

_____ is at the top of Maslow’s hierarchy of needs.

Answer 29

Self-actualization

Question 30

Recognizing an employee as the “Star Performer of the Month” would be satisfying the _____ need of the Maslow’s hierarchy of needs

Answer 30

esteem

Question 31

The bottom four needs in Maslow’s structure are referred to as _____ needs

Answer 31

deficiency

Question 32

The highest level of needs in Maslow’s structure is referred to as a _____ need.

Answer 32

growth

Question 33

_____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.

Answer 33

Frederick Herzberg

Question 34

According to Herzberg, which of the following is a motivational factor?

Answer 34

Recognition

Question 35

People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.

Answer 35

achievement

Question 36

According to McClelland’s acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

Answer 36

affiliation

Question 37

According to McClelland’s acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.

Answer 37

power

Question 38

The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.

Answer 38

TAT

Question 39

_____ is best known for developing Theory X and Theory Y.

Answer 39

Douglas McGregor

Question 40

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.

Answer 40

Theory X

Question 41

_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.

Answer 41

Theory Z

Question 42

According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.

Answer 42

authority

Question 43

According to Thamhain and Wilemon, _____ is the ability to improve a worker’s position.

Answer 43

promotion

Question 44

_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.

Answer 44

Coercive power

Question 45

_____ involves using incentives to induce people to do things.

Answer 45

Reward power

Question 46

_____ is based on an individual’s personal charisma.

Answer 46

Referent power

Question 47

_____ refers to matching certain behaviors of the other person.

Answer 47

Mirroring

Question 48

The first step in the framework for defining and assigning work is _____.

Answer 48

finalizing the project requirements

Question 49

A(n) _____ is a column chart that shows the number of resources assigned to a project over time.

Answer 49

resource histogram

Question 50

_____ refers to the amount of individual resources an existing schedule requires during specific time periods.

Answer 50

Resource loading

Question 51

_____ is a technique for resolving resource conflicts by delaying tasks.

Answer 51

Resource leveling

Question 52

In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.

Answer 52

storming

Question 53

In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.

Answer 53

performing

Question 54

In the MBTI, the _____ dimension relates to the manner in which you gather information.

Answer 54

Sensation/Intuition

Question 55

Psychologist David Merril describes _____ as reactive and task-oriented.

Answer 55

“Analyticals”

Question 56

According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.

Answer 56

compromise

Question 57

According to Lencioni, which of the following qualities is present in organizations that succeed?

Answer 57

Teamwork