Chp 6

Question 1

Why work?

Answer 1

• Money
• self esteem
• Security
• Job satisfaction

Question 2

BENEFITS of motivated workforce

Answer 2

1 High output per worker
2 Willingness to accept change
3 Two way communication
4 Lowe labour turnover ( loyal workers )
5 Low rate of absenteeism
6 Low strike rate

Question 3

Human Needs- Maslows hierarchy

Answer 3

1 Self actualisation
2 esteem needs
3 social needs
4 safety/ job security
5 physiological needs

Question 4

Wages ADVANTAGES

Answer 4

1 Worker gets paid regularly
2 Can be paid extra time

Question 5

Wages disadvantages

Answer 5

1 Need to calculated —> Takes time and money therefore a wage clerk is hired

Question 6

Time rate DISADVANTAGES

Answer 6

1 Good worker and Bad worker are paid the same.
2 A supervisor is required to ensure that quality products are being produced, which takes time and money.
3 Relied on a clocking system to determine no. of hours of employees
4 Time sheet takes time to fill out

Question 7

Piece rate DISADVANTAGES

Answer 7

1 Workers ignore quality, Producing poor quality products. This ruins reputation of business thus expansive quality control is required.
2 If machines break, no work, no pay
3 More careful workers earn less than worker who rushes causing conflicts

Question 8

Salaries

Answer 8

1 Some workers prefer to be paid weekly
2 No payment for extra time

Question 9

Bonuses

Answer 9

1 Can become expected , so if not paid due to a bad year. Employees can become disappointed
2 If only small no. of workers are given bonuses, some employees can feel bad

Question 10

Commission LIMITATIONS

Answer 10

1 Sales staff could be persuasive and get people to by products they so not want, giving the business a bad reputation
2 It can be stressful, if sales staff had a bad year, less commission
3 Might be to much competition between sales staff

Question 11

Fringe Benefits

Answer 11

In addition to financial rewards eg. Senior manager will get a company car
- healthcare
- Discounts on products
- children’s education fees paid

Question 12

Job rotation

Answer 12

Involves swapping workers around, having them do simple tasks for a limited amount of time

Question 13

Job enrichment

Answer 13

Involves the addition to tasks that require more responsibility

Question 14

Autonomous work groups

Answer 14

Teamworking involves groups of worker and allocating specific tasks and responsibilities

Question 15

How teamwork motivates workers?

Answer 15

1 Workers become more involved in descison making
2 gives more sense of control
3 Employees feels more committed

Therefore job satisfaction

Question 16

How does training motivate workers?

Answer 16

1) Gives workers a sense of achievement
2) Can now be given more challenging tasks, adding to job enrichment

Question 17

Promotion

Answer 17

1 Internal recruitment
2Which make employees feel recognised
3 Have higher status, given challenging tasks therefor job enrichment

Question 18

Job Enrichment

Answer 18

Enhancing employees jobs to make them more rewarding