Chp. 3 Problem Solving & Decision Making

Question 1

Define decision making

Answer 1

Process of defining problems and choosing a course of action from among alternatives.

Question 2

What are the 7 steps to the Decision-Making Process?

Answer 2

1. Define the Problem,
2. Analyze the problem.
3. Establish Decision Criteria,
4. Develop Alternatives.
5. Evaluate the Alternatives
6. Select the “best” alternatives
7. Follow up and 8 Appraise Results.

Question 3

How do you define the problem?

Answer 3

Ask yourself, What , How, Where, When , Who.

Question 4

Describe Step 2 Analyze the problem

Answer 4

Assemble the fact and pertinent information,
Objectively weigh tangible factors, such as reputation, morale, discipline, and personal biases.

Question 5

how do you establish decision criteria? Step 3

Answer 5

Support a structured decision making process and ensure that decision are made and alternatives selected support the desired outcome and actions, as well as the Core Values

Question 6

What is need to develop Alternatives?

Answer 6

Consider as many solutions as can be reasonably developed.
Brainstorm, Be creative, consider ethical implications.

Question 7

Define Brainstorming

Answer 7

A free flow of ideas within, a group , while suspending judgement, aimed at developing many alternate solutions to problems.

Question 8

What are the key types of decisions making

Answer 8

Programmed decisions,
Non-programmed decisions, and optimal decisions

Question 9

Define programmed decisions

Answer 9

Solutions to repetitive and routine problems

Question 10

Non-programmeddecisions

Answer 10

Solutions to new or unusual problems that required adaptive problem- solving behavior (non-routine decision)

Question 11

Explain the Classical Model

Answer 11

Classical model of decision making, A prescriptive model that tells how the decision should be made