Chp 10: managing change Flashcards
what are the 6 changes facing businesses
workers customers technology laws competition environment
what is management of change
businesses must develop a way to adapt to this ever changing world, in order to keep employees and encourage creativity, develop new products and increase sales, increase efficiency through technology and adapt to new laws.
what are the steps in managing change
become a facilitator manager
embrace the concept of TQM
what is a facilitator
is one who gives staff goals to achieve and resources to do while giving them the independence to do so through TQM
how to become a better facilitator
provide interesting and challenging work
provide training
empowering staff
mentoring staff
define teamwork
occurs when a group of people are working co-operatively towards a common goal
what are the 4 stages in teamwork
forming, storming, norming and performing
describe forming
the team is formed and members get to know eachother
describe storming
at first team members may disagree and it is up to the team leader to step up and minimise disagreements
describe norming
the team begins to establish ground rules and work together as well as establishing roles within the team
performing
once a team has settled down it should start to perform well
benefits of teamwork
ownership increase intraprenuership increase productivity faster decisions improves communication
what is TQM
an approach to management that aims to maximise quality by getting all staff involved in continuously looking for ways to improve the quality of a firms products and services
benefits of TQM
better quality g and s
enhanced business rep
increased customer loyalty
reduce waste
disadvantages of TQM
implementation can be slow
stress
