Chapter 7 - Management Skills - Communication Flashcards
Define communication
the transfer of information between two people
Communicating with internal stakeholders
- employees and managers
- managers w eachother
- investors
Communicating with external stakeholders
- customers
- suppliers
- government
- society
What is Internal business communications
used to communicate between staff within the business
What is External Business communications
used to communicate w people outside the business
Types of Internal verbal communications within a business
meetings
telephone
conversations
Types of external verbal communications withing a business
conference
interviews
meetings
Types of internal written communications
email
letters
memos
Types of external written communications
ads
emails
letters
Types of internal visual communications
posters
graphs
body language
Types of external visual communications
posters
graphs
internet
Barriers to effective communication
no feedback interference not listening bad timing unclear message
Examples of ICT in use
internet
email
database software
define AGM’s
annual general meetings are meetings which all shareholders in a company must be invited
define chairperson and their duties
a chairperson is responsible for the correct running of the meeting
- set an agenda
- open the meeting
- keep order
- call for votes
define secretary and their duties
secretary is responsible for notifying participants in advance about the meeting. during the meeting the secretary takes notes about the decisions made during the meeting
- arranges the venue
- reads out the minutes of the previous meeting
- after the meeting writes up the minutes
define minutes
written record of what was discussed and decided at the meeting
define agenda
a summary list of all the items to be dealt with at the meeting
advantages of meetings
clarity
rapport
speed
feedback
disadvantages of meetings
cost
no written record
can be difficult to record financial details
accuracy
what is a memo
short written notes about one particular issue
report defn
written document about a specific topic or issue presenting information, evaluation and recommendations to the specific person or group who requested it
advantages of a report
all relevant info in one place
provides detailed analysis
helps managers make informed decisions
disadvantages of a report
can discourage readers if laid out poorly
can be ignored by recievers
benefits of visual communications
improves communications
simplifies information
speeds up absorption
elements to communication
sender, messenger, medium used and reciever
what is ICT
information and communication technology refers to the use of the computers, telecommunications and electronics to gather, store, process and distribute information.
benefits of ICT
Faster communications
advertising
stakeholder relations enhanced
reduced marketing costs
risks of ICT
information security
e-crime
business disruption risks
can be expensive
