Chapters 19-21 Flashcards
Being _____________ means understanding the strategies for successfully taking tests.
A) trained
B) test-wise
C) skilled
D) able to memorize
B) Test-wise
The most important factor that will affect your test performance is your ______________.
A) physical state
B) time management skill
C) mastery of course content
D) psychological state
C) Mastery of course content
What should you avoid the night before an examination?
a) test-taking strategies
b) reviewing handouts
c) rest
d) cramming
D) Cramming
Ex: Don’t do that shit.
On the exam, what questions should you answer first?
a) the easiest ones
b) the most difficult ones
c) the shortest ones
d) the longest ones
a) the easiest ones
AKA: Duh!
Which of the following is the basic question or problem?
a) key word
b) choice
c) stem
d) statement
c) stem
AKA: obviously, the one that makes no damn sense.
In multiple choice questions, when two choices are close or similar, _______________.
a) both could be right
b) both should be eliminated
c) one of them is probably wrong
d) one of them is probably right
D) one of them is probably right
HINT: Look at the bright side of things, and don’t get discouraged - choose one of the damn choices and move the hell on.
In multiple choice questions, if there is no penalty, what should you do if you do not know the answer?
a) guess
b) do not answer the question
c) answer all as correct
d) mark the two choices that may be correct
A) Guess
AKA: don’t do those other things like not answering, marking them all as correct, or choosing two that may be correct, because that’s just dumb.
For true/false questions, what should you look for?
a) absolute words
b) qualifying words
c) related words
d) similar words
b) qualifying words
What type of reasoning is the process of reaching logical conclusions by employing logical reasoning?
a) relative
b) effective
c) deductive
d) objective
c) deductive
Ex: Think like Sherlock Holmes
Basic preparation for practical exams should always include ________________.
a) well-organized notes
b) new technologies
c) professional references
d) practice on the model you are taking
d) practice on the model you are taking
For what type of questions should you organize your answers according to the cue words in the question?
a) multiple choice
b) true/false
c) essay
d) matching
C) essay questions
In addition to testing basic theory concepts, the written exam contains questions about your ______________.
a) performance
b) primary goals
c) strongest practical skills
d) state’s barber laws and rules
d) state’s barber laws and rules
When you have ____________-, you are committed to a strong code of moral and artistic values.
a) good technical skills
b) integrity
c) a strong work ethic
d) motivation
b) integrity
The best kind of motivation is __________.
a) internal
b) peer pressure
c) team-related
d) parental pressure
a) internal
Hint: rely on your damn self!
The average time a potential employer will spend scanning your resume before deciding to grant you an interview is about ________________.
a) 20 seconds
b) 45 seconds
c) 1 minute
d) 5 minutes
a) 20 seconds
HINT: make yourself memorable in 20 seconds or less
What should you stress on your resume?
a) information on why you left prior employer
b) personal information
c) salary requirements
d) accomplishments
d) accomplishments
HINT: they probably don’t care about all that other crap, anyway.
What type of skill is mastered at other jobs, and then can be put to use in a new position?
a) transferable
b) career
c) test-taking
d) accomplishment
a) transferable skill
A great way to find out potential jobs is to ____________.
a) wait until you graduate
b) network
c) complete an inventory of personal characteristics
d) hire an assistant
b) network
On your resume, what type of statement enlarges your basic duties and responsibilities?
a) relevant
b) positive
c) qualifying
d) accomplishment
d) accomplishment
In the barbering business, having a(n) _____________ means taking pride in your work and committing yourself to consistently doing a good job.
a) strong code of moral values
b) enthusiastic nature
c) strong work ethic
d) attractive appearance
c) strong work ethic
Which of the following is possibly the least expensive way of owning your own business?
a) regional franchise shop
b) spa
c) independent local chain
d) booth rental
d) booth rental
A ____________ is a written summary of a person’s education and work experience.
a) cover letter
b) resume
c) portfolio
d) template
b) resume
Do not state ___________ on your resume.
a) your salary history
b) professional references
c) past accomplishments
d) skills mastered at other jobs
a) your salary history
on your resume, you should begin accomplishment statements with ____________.
a) key words
b) absolutes
c) action verbs
d) qualifying words
c) action verbs
Hint: action (verbs) speak louder than words
Which of the following is the compass that keeps you on course over the long haul of your career?
a) ability
b) integrity
c) opportunity
d) versatility
b) integrity
What should you always include with your resume?
a) cover letter
b) salary references
c) information about why you left previous positions
d) flowery language
a) cover letter
Remember to follow up the interview with a ______________.
a) request for a second interview
b) request for a job offer
c) thank-you note
d) thank-you gift
c) thank-you note
Hint: no one does this anymore.
During the interview, questions regarding __________ are permitted?
a) date of birth
b) disabilities
c) medical conditions
d) drug or tobacco use
d) drug or tobacco use
During the interview, it is legal to ask if the applicant is ______________.
a) younger than 18
b) disabled
c) a native Spanish speaker
d) a U.S. Citizen
a) younger than 18
Any time you are applying for a position, you will be required to complete a(n) _________________.
a) resume
b) application
c) portfolio
d) cover letter
b) application
What type of agreement prohibits you from seeking employment within a given time period and geographic area after you leave employment with your current employer?
a) apprenticeship
b) noncompete
c) confidentiality
d) training
b) noncompete
Which of the following would be a typical question asked during a proper interview?
a) are you a U.S. citizen
b) how old are you?
c) what skills do you feel are your strongest
d) are you physically able to do this job?
c) what skills do you feel are your strongest?
Which of these questions is a legal question to ask during an interview?
a) marital status
b) how many children you have
c) are you a U.S. citizen
d) are you physically able to perform this job?
d) are you physically able to perform this job?
An employer may obtain the applicants agreement to _________________.
a) submit to drug testing
b) be a citizen of the U.S.
c) disclose his or her sexual orientation
d) request medical records
a) submit to drug testing
During an interview, answer questions honestly and do not speak for more than __________ at a time.
a) 30 seconds
b) 1 minute
c) 2 minutes
d) 5 minutes
c) 2 minutes
______________ is the universal language.
a) a good first impression
b) English
c) hand shaking
d) smiling
d) smiling
Some barbershops require applicants to _____________ as part of the interview.
a) role play
b) perform a service in their chosen discipline
c) complete medical history forms
d) answer illegal questions
b) perform a service in their chosen discipline
The ___________ prohibits general inquiries about health problems, disabilities, and medical conditions.
a) Americans with Disabilities Act
b) State Board Exam
c) Labor Law
d) Social Security Administration
a) Americans with Disabilities Act
During an interview, you should close with a(n) ______________ statement that you want the job (if you do).
a) positive
b) accomplishment
c) qualifying
d) relevant
a) positive
Who benefits from a noncompete agreement?
a) student
b) client
c) business owner
d) employee
c) business owner
Barbering school is a ____________ environment.
A) commission-paying
B) team
C) forgiving
D) marketing
C) forgiving
Working in a barbershop requires each staff member to work as a(n) _______________.
A) booth renter
B) team member
C) mentor
D) educator
B) team member
Which of following is a central to the barbering business?
A) scheduling
B) high-paying commissions
C) getting ahead
D) web resources
A) scheduling
You should be true to your word by choosing your words carefully and ______________.
A) automatically
B) precisely
C) efficiently
D) honestly
D) honestly
Which of the following is the key to teamwork?
A) communication
B) competition
C) ambition
D) determination
A) communication
Working as an independent contractor and working as a booth renter are forms of ______________.
A) being a role model
B) being an employee
C) self-employment
D) self-confidence
C) self-employed
In a(n) ___________compensation structure, the employer pays you a percentage of the gross service sales you generate.
A) straight salary
B) hourly salary
C) salary-plus-commission
D) commission
D) commission
A salary plus commission compensation arrangement is sometimes called a(n) _______________.
A) upsell
B) guarantee
C) default
D) percentage
B) guarantee
In a ____________arrangement you are actually setting up a small business.
A) fixed salary
B) guarantee
C) booth rental
D) commission-only
C) booth rental
Commission is usually offered once an employee has _____________.
A) trusted coworkers
B) a personal financial budget in place
C) completed barbering school
D) built a loyal clientele
D) built a loyal clientele
Tips are income and must be tracked and reported on your ______________.
A) monthly budget worksheet
B) income tax return
C) individual retirement account
D) daily log
B) income tax return
Not paying back your loans is called____________.
A) defaulting
B) charging
C) borrowing
D) forgiving
A) defaulting
The best way to record your tips and additional income is to _____________.
A) have an accountant
B) have a financial planner
C) keep a daily log
D) keep a budget worksheet
C) keep a daily log
Which of the following is the act of recommending and selling products to your clients for at home use?
A) servicing
B) ticket upgrading
C) upselling
D) retailing
C) upselling
You should be ______________ when recommending products for sale.
A) self-confident
B) self-employed
C) emphatic
D) hard selling
A) self confident
Keep in mind that the best interests of ___________ should be your first consideration.
A) the barbershop
B) the client
C) yourself
D) suppliers
B) client
Which of the following is now the preferred mode of communication for many people?
A) social media
B) mail
C) telephone
D) email
D) email
Being __________means that you do not gossip or make fun of anyone or anything related to the barbershop.
A) successful
B) resentful
C) respectful
D) honest
C) respectful
Providing ___________ must always be your first concern.
A) good financial compensation
B) additional products
C) good-quality service
D) a good understanding of what is expected of you
C) good-quality service
What form of advertisement is not expensive, and is always greatly appreciated?
A) public speaking
B) local business referrals
C) business card referrals
D) birthday cards
D) birthday cards
Barbershop owners have no guarantee of _______________.
A) credit
B) profits
C) services
D) support
B) credit
Owning your own barbershop or renting a booth in an existing shop or along requires______________.
A) familiarity with building codes
B) a business partnership
C) a strong line of credit
D) community outreach
C) a strong line of credit
Which of the following is a guide to the actions of the organization?
A)Mission statement
B) goals
C) vision statement
D) business plan
A) mission statement
What business time period would be appropriate for adding more locations or expanding the scope of the business?
A) years 1 to 3
B) years 2 to 5
C) years 5 to 10
D) years 11 to 20
C) 5 to 10
A __________ is a written description of your business as you see it today and as you foresee it in the next 5 years.
A) benchmark
B) written agreement
C) business plan
D) brand identity
C) business plan
Which of the following is an ownership structure controlled by one or more stockholders?
A) franchise
B) corporation
C) partnership
D) sole proprietor
B) corporation
One reason for going into a partnership arrangement is to ____________.
A) have the last day In Decision making
B) have a known name and brand recognition
C) have help running your operation
D) maintain a corporate status
C) have help running your operation
One of the requirements for a partnership arrangement is ________________.
A) having stockholders
B) paying unemployment insurance taxes
C) promoting, protecting and furthering the interests of business in community
D) trust
D) trust
In a business plan, the owners resume and personal financial info would be found in the _____________.
A) supporting documents
B) financial documents
C) vision statement
D) executive summary
A) supporting documents
The kinds of services your business will offer and the quality of those services is found in what part of the business plan?
A) marketing plan
B) vision statement
C) mission statement
D) organizational statement
C) mission statement
Supplies that are used In the daily business operation are ____________ supplies.
A) service
B) consumption
C) merchandise
D) retail
B) consumption
Someone who is trained to do everything from recording sales and payroll to generating a profit and loss statement is called a(n) _______________.
A) stockholder
B) business manger
C) receptionist
D) full charge bookkeeper
D) full charge bookkeeper
Unless you are at least ______________booked all the time, it may not be advantageous to rent a booth.
A) 50 percent
B) 60 percent
C) 70 percent
D) 95 percent
C) 70 percent
In how many states is booth rental not allowed?
A) 0
B) 2
C) 20
D) 50
B) 2
What should be the primary concern when constructing the best physical layout for a barbershop?
A) cost
B) personnel
C) retail sales
D) maximum efficiency
D) maximum efficiency
How long does it take for most new shops to begin operating at full capacity?
A) 3 months
B) 6 months
C) 1 year
D) 2 years
B) 6 months
Which of the following is considered a barbershops nerve center?
A) reception area
B) booth spaces
C) break room
D) shampoo area
A) reception area
An advertising budget should not exceed ___________ of your gross income.
A) 3 percent
B) 5 percent
C) 10 percent
D) 12 percent
A) 3 percent
The first goal of every business should be to ____________.
A) add more services
B) sell retail products
C) upsell your clients
D) maintain current clients
D) maintain current clients
Which of the following is the best form of advertising?
A) social media
B) satisfied clients
C) television advertising
D) giveaway promotional items
B) satisfied clients
