Chapter4-Communicating For Success Flashcards
What is considered a legal document ?
Consent form
What do you earn when u approach a new client with a smile on your face?
Trust and loyalty
What is the example of a positive non verbal cue ?
Good eye contact
What is based on trust ?
Strong professional relationships
What is the goal of “assess” consultation step ?
Determine your clients objective
What is also known as a questionnaire ?
Intake form
Why is customer service essential in esthetics ?
It’s is central to success
What is attitude adjustment ?
Modifications when emotions are interfering with work
What is the goal of the “maintenance” consultation step ?
Discuss home care
What is the goal of “preference” consultation step ?
Discuss products the client uses
What are you able to do when you believe in yourself ?
Trust your judgments and uphold your own values
What is reflective listening ?
Repeating in your own words what you think your client has said.
Why is the “repeat” step the most critical of the consultation process ?
It ultimately determines the services you will preform.
