Chapter Two: Pillars Of Emotional Intelligent Leadership Flashcards
Who first popularized EQ in 1990?
Dr. Peter Solovey and Dr. John Mayer
Who is attributed for so much of how we understand EQ today because of their best seller, Emotional Intelligence?
Dr. Daniel Goleman
Which institute defines EQ as the ability to: Recognize, understand and manage our own emotions; recognize, understand and influence the emotions of others?
The Institute for Health and Human Potential
What does Conners define as the FIRST STEPS toward becoming an emotionally intelligent leader is understanding the components?
1) Self-awareness
2) motivation
3)
4) social skill
3) empathy
What does emotional intelligence begin with?
Self-awareness- which is the art of understanding ourselves and using that knowledge to ____, learn and improve
grow
What does self-awareness do at its best?
Gives us a heightened sense of ________, belief in self, and commitment to knowing what our potential is so we can elevate ourselves to perform at that level
self-confidence
What does Goleman note in an essay titled “How Self-Awareness Impacts Your Work”
Emotional self-awareness is a leadership competency that shows up in model after model
What is the most difficult pillar of emotional intelligence to master
Self-awareness. Because it is challenging to truly know ourselves and understand our motivations
What are FIVE ELEMENTS in the game plan powered by self-awareness
Your: values, passion, purpose, mission, and goals.
What is defined as the bedrock from which you make decisions and balance priorities
Your values; which serve as a constant in the changing world.
What helps you execute in the “red zone”
Your passions
Who popularized the idea of your why?
Simon Sinek
What allows you to act intentionally?
Your “why” or your purpose
What should be aligned with your purpose?
Your mission
What is the opposite of acting impulsively to do things that won’t actually help us
Self-awareness
What grounds us and helps us understand what we need to do, when we need to do it, and how that process will help us to achieve what we want
Discipline
What 2 popular evaluations help you recognize your strengths and determine areas for improvement
CliftonStrengths assessment
DISC
What questions does Conners say get to the core of who you are currently as a leader
What do I do best?
What am I most passionate about?
What thoughts come to mind when I think of the way others perceive me?
What are the three most important things to blame in my current role?
What is my most significant achievement?
Do I live with regret in my career-wise when I dream of the best-case scenario?
What is a SWOT analysis?
An analysis of; strengths, weaknesses, opportunities and threats
What is the Terrific Trio?
It’s 15 minute turbocharge into your morning and evening routine
1) mediate, 5 minutes
2) Affirmations and gratitude, 5 minutes
3) play-by-play, 5 minutes
What lies at the intersection of self-management and regulation?
Holding yourself accountable to commitment, adapting to the range of positive and negative emotions, and learning how publicly and private manage your emotional in a healthy way
What is the cornerstone of emotional intelligence that allows you to honor the plans that you’ve set forth for your day, knowing when to shift course and analyze changing information and emotional?
Adaptability
What does Mary Callahan Erdoes, the CEO of JP Morgan Asset and Wealth Management emphasize the importance of?
Calendar management in making her day more efficient
What do great leaders incorporate into their routines that allow them to meet all FOUR HUMAN needs?
Emotional, mental, spiritual, and physical
What CEO of YouTube said “I think it’s really important to take time off. And I’ve also found that sometimes you get really good insights by taking time off, too”
Susan Wojcicki
What are the most common POSITIVE emotions?
Joy, gratitude, serenity, interest, hope, pride, amusement, inspiration, awe and love
What are the most common NEGATIVE emotions
Anger, annoyance, frustration, disappointment, fear, despair, guilt, discouragement, anxiety, and envy
SMART criteria include:
S- Specific
M- Measurable
A- Achievable
R- Relevant
T-
T- Time bound
SMART criteria include:
S- Specific
M- Measurable
A-
R- Relevant
T- Time-Bound
Achievable
SMART criteria include:
S- Specific
M-
A- Achievable
R- Relevant
T-
Measurable
Time bound
Dr. Travis Bradberry shows as much: TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that __________ is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs.
Emotional intelligence
The National Council on Measurement in Education calculates IQ in this Way: “Historically, a score [is] obtained by dividing a person’s mental age score, obtained by administrating an intelligence test, by the person’s chronological age, both expressed in terms of ____ and ____. The result is divided by 100 to obtain score.
years and months
It true that more intelligent people will rise higher to innate smarts, they may not have the _____ to stick there. Hard work, discipline, confidence, and commitment go a long way.
key ingredients
The author described emotional intelligence as the not-so-secret ____ holding everything together as you navigate your forward.
glue
Daniel Golemon defines _______ as “a passion for work that goes beyond money and statues.
motivation
In basketball, they say that every team “___________”. This means that every team gets some momentum going and plays well in spurts for certain parts of a game.
“makes a run”
Celebrating success gives us a booster of the necessary value of ________.
Enthusiasm
Vision Board should include:
List _____ attributes of that future person.
Next, find 3 to 5 images that light the fire inside of you and inspire you to be the person you want to be.
Refer back to them once a day. Use them to insure and motivate you on good and bad days.
5 to 10
Vision Board should include:
List 5 to 10 attributes of that future person.
Next, find _____images that light the fire inside of you and inspire you to be the person you want to be.
Refer back to them once a day. Use them to insure and motivate you on good and bad days.
3 to 5
________ and inspired leadership, with a vision of your goals, is the best kind.
Motivated
For the Benefit of others: Use to help frame the why and what behind your motivation to help your team succeed
Focus on two motivating factors:
1) helping them be successful for the organization and produce ________
2) Helping them be successful for themselves to attain their personal/professional goals
Shared goals
“People don’t care how much you know until they know how much you care”
President Theodore Roosevelt
Is “the capacity to understand or feel what another person is experiencing from within their frame of reference, i.e., the capacity to place oneself in another’s position
empathy
for empathy to be possible you need to
focus, _____, and connect on an emotional level.
listen
As journalist and author __________ says, “Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eyes. Not only is empathy hard to outsource and automate, but it makes the world a better place.”
Daniel H. Pink
Herb Kelleher “The business of business is _______”
People
What are the three types of Empathy, as identified by Daniel Goleman?
A)
B) Compassionate
C) Emotional
A) cognitive
What are the three types of Empathy, as identified by Daniel Goleman?
A) Cognitive
B)
C) Emotional
B) Compassionate
What are the three types of Empathy, as identified by Daniel Goleman?
A) Cognitive
B) Compassionate
C)
Emotional
Daniel Goleman identifies three types of Empathy:
1) ________, which is about perspective-taking, meaning that we take the time to understand how someone else feels
Cognitive
Daniel Goleman identifies three types of Empathy:
2) ___________ which stirs emotion inside of us and promotes a desire to want to help others
Compassionate
Daniel Goleman identifies three types of Empathy:
3) __________, which is when you actually take on and absorb the emotions of someone else and experience them for yourself
Emotional
Additional Notes fro chapter 2:
Self- Awareness
Self awareness involves understanding the past and present.
Here are a few questions that get to the core of who you are currently as a leader.
1) What do I do ______?
2) What am I most passionate about?
3) What thoughts come to mind when I think of the way others perceive me?
4) What are the three most important things to me in my current role?
5) What is my most significant achievement?
6) Do I live with regret in my career? If so, why?
7) Where do I see myself career-wise when I dream of the best-case scenario?
best
___________ is defined as “a philosophy and set of practices that enriches the lives of individuals, builds better organizations, and ultimately creates a more just and caring world.”This concept was first written about by Robert K. Greenleaf in 1970, yet its popularity has increased significantly in organizations in the past 15 years.
Connors, Christopher D.. Emotional Intelligence for the Modern Leader: A Guide to Cultivating Effective Leadership and Organizations (p. 43). Rockridge Press. Kindle Edition.
Servant leadership
Empathy: Assessment: Ask 5-10 people you know, respect and count on to give objective feedback.
1) How well do I listen?
2) Do I take the time to understand others’ positions?
3) Do you feel I have ______ in others’ personal and professional development?
4) Do I listen without trying to fix the problem?
5) Am I sensitive, compassionate, and caring toward the people I lead?
invested
Social Skills:
Your ability to _______ the people around you leads to the best relationships and opportunities of your life.
(p. 46).
influence
Social Skills:
Social skill is the composite of several core components of emotional intelligence. When
1) self-awareness,
2) empathy,
3) motivation, and
4) self-management
coalesce, we have the confidence and assuredness to influence and engage others in an _______ way.
(p. 46)
impactful
Social Skill:
Our ability to form deep, _________ with people separates us as leaders.
(p. 46).
lasting connections
Social Skill:
Former surgeon general of the United States, Dr. __________, a man who dedicated his life to the medical care of thousands of patients, realized while serving his country that emotional wellness should be at the forefront of our nation’s health needs.
(p. 47).
Dr. Vivek Murthy
Social Skill:
Dee Poku-Spalding is an example of a _________ who built a thriving membership platform for female leaders. She is the CEO and co-founder of WIE (Women Inspiration and Enterprise), and has connected female leaders with the tools they need to become more successful.
(p. 48).
Charismatic leader
Social Skill:
Dee Poku-Spalding
In her words: “I’m very efficient when it comes to socializing. I have criteria I use to decide what I’m going to do . . . The first is, Am I going to meet people there who will be helpful for what I’m trying to do? The second is, Am I seeing people who are really meaningful for me?” She continues, “I used to take no and rejection very seriously and personally, so the first mantra is: ‘No just means there’s a ________ coming.’
(p. 48).
better yes
Social Skill Exercise:
Set up a monthly lunchtime “social hour” for your division or department.
1) Start with a funny ice breaker
- Humor always helps
2) the goal is to get people to start sharing free flowing ideas.
*Try to have someone new direct the group every time.
Takeaways:
Your best motivation comes from _____ and is charged with passion and a positive outlook that believes in the accomplishment of your goals.
(p. 52).
within
