Chapter Two: Internal Environment Of Large-Scale Organisations SAC 2b Flashcards
Autocratic management style
A management style in which the manager tells staff what decisions have been made.
Management style
The behaviour and attitude of the manager.
Persuasive management style
A management style in which the manager attempts to sell decisions made.
Consultative management style
A management style in which the manager consults employees before making decisions.
Participative management style
A management style in which the manager unites with staff to make decisions together.
Laissez-Faire management style
Is one where the employees assume total responsibility for, and control of, workplace operations.
Contingency management theory
Stresses the need for flexibility and the adaptation of management styles to suit the situation.
Communication skills
Involves the ability to transfer information from a sender to a receiver, and to listen to feedback.
Delegation skills
Is the transfer of authority and responsibility from a manager to an employee to carry out specific activities.
Negotiation skills
Involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.
Empower
To empower employees is to include them fully in the decision-making process, provide them with autonomy, and give them the necessary trust, training and development, and reward to enable them to work as a team.
Team/group dynamics
Is the interaction of individuals within teams/groups.
Problem solving skills
Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.
Technical skills
Involve the ability to perform tasks in a specialised field.
Time management skills
Involves the ability to prioritise tasks, set deadlines, review progress and delegate.
Stress management
Involves the ability to manage levels of stress that develop in employees.
Emotional intelligence skills
Is the skill of identifying, assessing and managing the emotions of self and others.
Ethical management
Abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders.
Audit
An independent check of the accuracy of financial records and accounting procedures.
Corporate code of conduct
A set of ethical standards for managers and employees to uphold.
Social responsibility
The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.
Social report
A report that outlines what an organisation has done, and is doing, with regard to social issues.
Conflict of interest
A situation in which a person is in a position to derive personal benefit from actions or decisions made in their official capacity.
