Chapter Two: Internal Environment Of Large-Scale Organisations SAC 2b

Question 0

Autocratic management style

Answer 0

A management style in which the manager tells staff what decisions have been made.

Question 1

Management style

Answer 1

The behaviour and attitude of the manager.

Question 2

Persuasive management style

Answer 2

A management style in which the manager attempts to sell decisions made.

Question 3

Consultative management style

Answer 3

A management style in which the manager consults employees before making decisions.

Question 4

Participative management style

Answer 4

A management style in which the manager unites with staff to make decisions together.

Question 5

Laissez-Faire management style

Answer 5

Is one where the employees assume total responsibility for, and control of, workplace operations.

Question 6

Contingency management theory

Answer 6

Stresses the need for flexibility and the adaptation of management styles to suit the situation.

Question 7

Communication skills

Answer 7

Involves the ability to transfer information from a sender to a receiver, and to listen to feedback.

Question 8

Delegation skills

Answer 8

Is the transfer of authority and responsibility from a manager to an employee to carry out specific activities.

Question 9

Negotiation skills

Answer 9

Involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.

Question 10

Empower

Answer 10

To empower employees is to include them fully in the decision-making process, provide them with autonomy, and give them the necessary trust, training and development, and reward to enable them to work as a team.

Question 11

Team/group dynamics

Answer 11

Is the interaction of individuals within teams/groups.

Question 12

Problem solving skills

Answer 12

Is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.

Question 13

Technical skills

Answer 13

Involve the ability to perform tasks in a specialised field.

Question 14

Time management skills

Answer 14

Involves the ability to prioritise tasks, set deadlines, review progress and delegate.

Question 15

Stress management

Answer 15

Involves the ability to manage levels of stress that develop in employees.

Question 16

Emotional intelligence skills

Answer 16

Is the skill of identifying, assessing and managing the emotions of self and others.

Question 17

Ethical management

Answer 17

Abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders.

Question 18

Audit

Answer 18

An independent check of the accuracy of financial records and accounting procedures.

Question 19

Corporate code of conduct

Answer 19

A set of ethical standards for managers and employees to uphold.

Question 20

Social responsibility

Answer 20

The obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.

Question 21

Social report

Answer 21

A report that outlines what an organisation has done, and is doing, with regard to social issues.

Question 22

Conflict of interest

Answer 22

A situation in which a person is in a position to derive personal benefit from actions or decisions made in their official capacity.