Chapter Six - Management Of Staff In Small Business Revision

Question 1

Human resource management

Answer 1

The effective management of the formal relationship between the employer and employees, involving recruitment, selection, training development, appraisal and dismissal of staff

Question 2

Job specification

Answer 2

A list of the key qualifications needed to perform a particular job in terms of education, skills and experience

Question 3

Curriculum vitae

Answer 3

A summary of a person’s previous employment experience

Question 4

Casual employees

Answer 4

Those who have contracts with employers for short-term, irregular or seasonal work

Question 5

Affirmative action

Answer 5

Measures taken to eliminate discrimination and to implement positive steps to overcome current and historical lack of equal opportunity

Question 6

Employment cycle

Answer 6

All stages in the process of employing staff, from initial planning through recruitment, selection, induction, performance management, and eventual termination of employment

Question 7

Recruitment

Answer 7

The process of attracting qualified job applications (by using advertisements, websites, employment agencies and word of mouth) from which to select the most appropriate person for a specific job

Question 8

Structured interview

Answer 8

When the interviewer asks a serious of prepared questions based on the job specifications

Question 9

Superannuation

Answer 9

A system by which contributions are made to a fund which will provide benefits to an employee after retirement

Question 10

Staff planning

Answer 10

The development of strategies to meet the business’s future human resource needs

Question 11

Internal recruitment

Answer 11

Filling job vacancies with present employees, rather than looking outside the business

Question 12

Unstructured interview

Answer 12

When the interviewer does not have a set of prepared questions and the interviewee does most of the talking

Question 13

Legislation

Answer 13

A law made by parliament

Question 14

Job analysis

Answer 14

A systematic study of each employee’s duties, tasks and work environment

Question 15

External recruitment

Answer 15

Filling job vacancies with people from outside the business

Question 16

Permanent employees

Answer 16

Those who have an employment contract or indefinite duration

Question 17

Unlawful termination

Answer 17

When an employee is dismissed for discriminatory reasons

Question 18

Job description

Answer 18

A written statement describing the employee’s duties, and the tasks and responsibilities associated with the job

Question 19

Employee selection

Answer 19

Gathering information about each applicant for a position, then using that information to choose the most appropriate applicant

Question 20

Fixed-term employees

Answer 20

Those who are employed on a contract for a specific period

Question 21

Nepotism

Answer 21

When a family member is favoured for a position