Chapter Nineteen: Telephone Communications

Question 2

etiquette

Answer 2

conventional rules for correct behavior

Question 3

express

Answer 3

to utter; to make known in words or by action

Question 4

fax

Answer 4

a message that is transmitted over phone lines and printed by the recipient’s equipment

Question 5

modulating

Answer 5

means to adjust, soften, tone down, alter, or adapt. In simple terms, this describes a pleasant-sounding voice.

Question 6

patient portal

Answer 6

a component of an electronic health records (EHR) system that allows patients to communicate with their medical office electronically; to request lab results, referrals, appointments; and in some instances communicate with physicians via email

Question 7

personality

Answer 7

the personal or individual qualities that make one person different from another

Question 8

screening

Answer 8

a preliminary or indicating procedure

Question 9

teleconferencing

Answer 9

a means of exchanging information much like a conference call, except everyone can see and hear each other at the same time. All are linked by way of telecommunications equipment

Question 10

triage

Answer 10

a system of sorting and identifying the severity of injuries