Chapter 58: Managing the Office Flashcards
accomodating
a conflict management style allowing the other party to satisfy their concerns while neglecting your own
accountability
generally involving such concepts as responsibility, liability, and other terms associated with the expectation of account-giving; the acknowledgement and assumption of responsibility for one’s actions
accountant
one who keeps, audits, and inspects the financial records of individuals or businesses; one who analyzes these transactions and prepares reports that not only tell the present status of accounts receivable and payable but compare current reports with other years or periods of time
A-E-I-O-U Model
a model (way) to communicate concerns and offer alternatives. The steps outline in the model are (A)-Assume the other members mean well; (E)-Express your feelings; (I)-Identify what you want to happen; (O)-Outcomes you expect are made clear; and (U)-Understanding on a mutual basis is achieved
avoiding
a conflict management style of not paying attention to the conflict and not taking any action to resolve it
benefits
(wages) sometimes known as fringe benefits
collaborating
a conflict management style cooperating with the other part to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)
competence
the quality of being competent; adequacy; possession of required skill, knowledge, qualification, or capacity
competing
a conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with
complimentary
(health care) medical care offered to employees
compromising
a conflict management style attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither
conflict
a clash of opinions or interests; a fight or struggle; an inner moral struggle; to come into opposition; a disagreement or disharmony that occurs in groups when differences regarding ideas, methods, and members are expressed
deductions
to deduct or subtract; remove, take away
disability
(insurance) a benefit that covers a percentage of the salary if the employee is unable to work because of a disabling condition
evaluations
assessment; judgment concerning the worth, quality, significance, or value of a situation, person, or product
exemptions
freed from or not liable for something to which others are subject
fringe benefits
benefits included in or added to the salary paid, such as health insurance, retirement fund, and so on
gross
exclusive of deductions; total; entire
hourly wage
amount of wages paid to an employee per hour; a varying amount of income depending on hours worked
Internal Revenue Service (IRS)
the division of federal government charged with implementing tax laws and collecting taxes
longevity
a long duration of life; lasting a long time
net
remaining after all deductions have been made; to clear as profit
performance improvement plan (PIP)
documents a plan for required performance improvement when an employee’s performance does not meet minimum expectations
productivity
the amount of work accomplished in a period of time
profit sharing
a system by which employees receive a share of the profits of a business enterprise
salary
a fixed amount of wages paid to an employee on a regular basis for a prescribed period of time, for example, weekly or monthly
strategy
alternative chosen to make happen a desired future, such as achieving a goal or solution to a problem in conflict management
style
the way in which something is said, done, expressed, or performed, such as a style of speech and writing
tangible employment action
a significant change in employment status. Examples include hiring, firing, promotion, demotion, undesirable reassignment, a decision causing a significant change in benefits, compensation decisions, and work assigned
vested
settled; complete; absolute; continuous
