Chapter 58: Managing the Office

Question 1

accomodating

Answer 1

a conflict management style allowing the other party to satisfy their concerns while neglecting your own

Question 2

accountability

Answer 2

generally involving such concepts as responsibility, liability, and other terms associated with the expectation of account-giving; the acknowledgement and assumption of responsibility for one’s actions

Question 3

accountant

Answer 3

one who keeps, audits, and inspects the financial records of individuals or businesses; one who analyzes these transactions and prepares reports that not only tell the present status of accounts receivable and payable but compare current reports with other years or periods of time

Question 4

A-E-I-O-U Model

Answer 4

a model (way) to communicate concerns and offer alternatives. The steps outline in the model are (A)-Assume the other members mean well; (E)-Express your feelings; (I)-Identify what you want to happen; (O)-Outcomes you expect are made clear; and (U)-Understanding on a mutual basis is achieved

Question 5

avoiding

Answer 5

a conflict management style of not paying attention to the conflict and not taking any action to resolve it

Question 6

benefits

Answer 6

(wages) sometimes known as fringe benefits

Question 7

collaborating

Answer 7

a conflict management style cooperating with the other part to understand their concerns and expressing your own concerns in an effort to find a mutually and completely satisfactory solution (win-win)

Question 8

competence

Answer 8

the quality of being competent; adequacy; possession of required skill, knowledge, qualification, or capacity

Question 9

competing

Answer 9

a conflict management style using formal authority or other power that you possess to satisfy your concerns without regard to the concerns of the party that you are in conflict with

Question 10

complimentary

Answer 10

(health care) medical care offered to employees

Question 11

compromising

Answer 11

a conflict management style attempting to resolve a conflict by identifying a solution that is partially satisfactory to both parties, but completely satisfactory to neither

Question 12

conflict

Answer 12

a clash of opinions or interests; a fight or struggle; an inner moral struggle; to come into opposition; a disagreement or disharmony that occurs in groups when differences regarding ideas, methods, and members are expressed

Question 13

deductions

Answer 13

to deduct or subtract; remove, take away

Question 14

disability

Answer 14

(insurance) a benefit that covers a percentage of the salary if the employee is unable to work because of a disabling condition

Question 15

evaluations

Answer 15

assessment; judgment concerning the worth, quality, significance, or value of a situation, person, or product

Question 16

exemptions

Answer 16

freed from or not liable for something to which others are subject

Question 17

fringe benefits

Answer 17

benefits included in or added to the salary paid, such as health insurance, retirement fund, and so on

Question 18

gross

Answer 18

exclusive of deductions; total; entire

Question 19

hourly wage

Answer 19

amount of wages paid to an employee per hour; a varying amount of income depending on hours worked

Question 20

Internal Revenue Service (IRS)

Answer 20

the division of federal government charged with implementing tax laws and collecting taxes

Question 21

longevity

Answer 21

a long duration of life; lasting a long time

Question 22

net

Answer 22

remaining after all deductions have been made; to clear as profit

Question 23

performance improvement plan (PIP)

Answer 23

documents a plan for required performance improvement when an employee’s performance does not meet minimum expectations

Question 24

productivity

Answer 24

the amount of work accomplished in a period of time

Question 25

profit sharing

Answer 25

a system by which employees receive a share of the profits of a business enterprise

Question 26

salary

Answer 26

a fixed amount of wages paid to an employee on a regular basis for a prescribed period of time, for example, weekly or monthly

Question 27

strategy

Answer 27

alternative chosen to make happen a desired future, such as achieving a goal or solution to a problem in conflict management

Question 28

style

Answer 28

the way in which something is said, done, expressed, or performed, such as a style of speech and writing

Question 29

tangible employment action

Answer 29

a significant change in employment status. Examples include hiring, firing, promotion, demotion, undesirable reassignment, a decision causing a significant change in benefits, compensation decisions, and work assigned

Question 30

vested

Answer 30

settled; complete; absolute; continuous