Chapter F3: Communicating For Success

Question 1

Communication with a client that determines what the client’s needs are and how to achieve the desired results.

Answer 1

Client consultation

Question 2

Used in beauty and wellness services as a questionnaire that discloses the clients contact information, products used, hair/nail/skin care needs, preferences, and lifestyle. The form also includes all medications, any medical issues, skin and scalp disorders, or allergies that may affect the service.

Answer 2

Client intake form

Question 3

The act of sharing information between two people (groups of people) so that the information is understood.

Answer 3

Effective communication

Question 4

Listening to the client and then repeating, in your own words, what you think the client is telling you.

Answer 4

Reflective listening

Question 5

The client’s permanent progress record of services received, results, formulations, and products purchased or used.

Answer 5

Service record card