Chapter 9: Training Basics Flashcards

1
Q

Chapter 9: Training Basics p165

Difference between a training coordinator and training officer

A

Understanding the difference is an action towards developing a chosen learning culture.

Training coordinators – have the responsibility of implementing training programs with non-department specific content or initiatives to meet outside standards.

Training officers – teach internal standards and identify best practices while ensuring department specific operational guidelines and philosophies are incorporated and reinforced in the training.

Shorthand… Training coordinators make sure training is complete while training officers make sure the training is personal and specific to the needs of the org.

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2
Q

Chapter 9: Training Basics p167

Heavy in-service training and drill

A

Mondays, Tuesdays, and Wednesdays of each week are “heavy training days”.

Heavy means hands-on, multi-company, or battalion drills. Focus on strategy, tactics, and multi-company coordination, with the duration of two hours or less.

At least three heavy days, one day for each shift, is reserved for conducting building survey and having strategy and tactics discussions about the first 15 minutes of an incident at that location.

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3
Q

Chapter 9: Training Basics p167

Light in-service training and drilling

A

Thursdays, Fridays, and Saturdays are “like training days”.

Light days include company drills that focus on task and techniques, step up preparation, new member mentoring and development.

At least one Thursday Friday Saturday of each month is reserve for the officers choice. Light days are also used to address any training needs identified during previous multi-company drill, or in preparation for upcoming multi-company drills.

One week is reserved each month for emergency medical training. Some days are left open as makeup days
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4
Q

Chapter 9: Training Basics p167

What does the fire department required to reach its full potential?

A

Quality training program and a commitment to mental, physical, mechanical, and procedural preparedness.

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5
Q

Chapter 9: Training Basics p167-169

How can you determine if your training is quality or not?
7

A
  1. Can success clearly be defined?
  2. Is the content up-to-date, accurate and based on
    • defined reference material & actual experiences
  3. Is the information compatible with your departments
    • operational philosophy
    • SOP’s
    • identify best practices
    • trial guidelines
  4. Does the training answer- who, what, where, when, why, how, and what to degree?
  5. Is the training relevant, realistic, and reality-based?
  6. Can the topic of training be rehearsed with department resources?
  7. Can be measured and verified?
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6
Q

Chapter 9: Training Basics p169

Why is it important to have buy-in for training program?

A

Without buy-in shortcuts are taken and training ends up being pencil whipped.

To create buy-in companies need to see the relevance of training and drills. They need to see progress being made in the direct impact on their daily success and survival. Once personnel realize how the training specifically impacts their success and survival you can build momentum.

“The deal” to promote buy-in was to solicit input about their perceived training needs. Thompson would then develop and distribute training to each firehouse based on what they wanted as well as what was observed to be lacking during actual calls and MCD’s.

He produced a monthly training manual, master training calendar, how the training should be documented, learning objectives, and reference material that reinforce the standard – everything that company officer needed to deliver quality training.

He did the preparation the company officer part of the deal was to try make sure that the training drills happened and that they are good quality.

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7
Q

Chapter 9: Training Basics p171

What is essential for achieving consistent, predictable actions on the fire grounds and for developing functional fire companies?

A

Standards.

Without standards the quality of training become subjective and fire operations becoming inconsistent between shifts and stations.

Standards are required for choreographed initial deployments, tactics, and task from the first arriving companies.

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8
Q

Chapter 9: Training Basics p171

Dr. Pamela Rutledge explains the way that we think

A

That steams, scripts, cognitive maps, mental models, metaphors, and narratives are how we think, and how we make meaning of things.

Dr. Rutledge tells us that they explain how things work, how we make and justify decisions, how we persuade others, and how we understand our position.

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9
Q

Chapter 9: Training Basics p171

What are the benefits of well-thought-out standards?

A
  1. Standards let everyone know what to expect
  2. they provide a method for evaluating the success of an operation
  3. Assist shift commanders, officers, training officers, and mentors
  4. Minimize the potential for operational inconsistency
  5. Provide the basics of training and development
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10
Q

Chapter 9: Training Basics p172

SMART³

A
Strategy
Management
Aggressiveness
Risk regulated operations
Tactics, task, techniques
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11
Q

Chapter 9: Training Basics p172

SMART³:

Strategy

A

there is a strategy to address each of the incident problems identified during size-up. This establishes the foundation for the initial IAP, based on the ability to execute and support IAP.

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12
Q

Chapter 9: Training Basics p172

SMART³:

Management

A

All operations will be managed using department incident management, accountability, communications, firefighter rescue, and other fire ground support systems and functions.

When each of the above is in place, we are within our incident management capabilities.

If it cannot be accomplished companies must call an audible modify operations.

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13
Q

Chapter 9: Training Basics p172

SMART³:

Aggressiveness

A

Identify incident problems, risk to victims and firefighters, solutions to each of these problems, providing the ability to define what sensible aggression looks like on the fire ground.

This will help companies being smart and safe during the initial stages of the incident.

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14
Q

Chapter 9: Training Basics p173

SMART³:

Risks Regulate Operations

What determines how aggressive ops will be?

A

The aggressiveness of all operations will be regulated by the risk to firefighters and fire victims, and the ability to support the level of aggression.

This provides a mental model for visualizing both acceptable levels of aggression and reckless, unacceptable levels of aggression.

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15
Q

Chapter 9: Training Basics p173

SMART³:

Tactics, task, techniques

A

Commitment to solving each of the incident problems using designated, preassigned engine and truck company tactics and task.

Techniques emphasizes our commitment to the basics of performing the job correctly and using the proper tools and practiced technique.

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16
Q

Chapter 9: Training Basics p173

How can SMART ³ be combined with training?

A

By identifying operational capabilities and limitations it can be an effective method for training decision-makers on acceptable versus unacceptable risk-taking.

This will allow operations to be more consistently aggressive

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17
Q

Chapter 9: Training Basics p173

Fire departments desperately need to develop a standard for managing risk that considers…

A

The crisis expectations of those needing our assistance.

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18
Q

Chapter 9: Training Basics p175

What is the one of the first steps towards having a functional fire company?

A

Ensuring that everyone on the team has a firm grasp of the basics

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19
Q

Chapter 9: Training Basics p175

Why is mastering the basics so fundamental to individual and fire company success?

A

“If you master the basics, the rest will fall into place”

Mastering the fundamentals is a difference between getting it done or not.

20
Q

Chapter 9: Training Basics p175

When we teach the basics, what are we teaching?

A

Basics deal with technique and rudimentary understanding of who, what, where, when, why, and how.

Part of the basics training is coaching the firefighter on urgency versus technique we need to train firefighters on when to get the job quickly such as primary search, and what needs to get done with greater attention to detail such as line deployment.

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21
Q

Chapter 9: Training Basics p176

Difference between training and drills

A

Training is used to introduce new knowledge and skills

Drills are for maintaining and improving on existing skills and knowledge

22
Q

Chapter 9: Training Basics p176

The three drills that make up the majority of TCFD’s commitment to mastering the basics

A
  1. The Basic Big Five
  2. CPDs
  3. First Five Minute drills
23
Q

Chapter 9: Training Basics p176

How does TCFD teach skill mastery?

A

TCFD has found value in skills training based on a progressive skill development process referred to as:

Progressive Sequential Repetitive Skills Training (PSRST)

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24
Q

Chapter 9: Training Basics p176

Explain progressive sequential repetitive skills training

Eight to be Great

A

Order is important and discipline must be maintained to ensure one step is mastered for progressing to the next. (Practice recognition from the six Rs)

  1. Orient: basic familiarity with skill/concept. Story of how the basics can influence ops - personal.(recognition from six Rs)
  2. Define:
    a. Success – what it looks like done correctly (recital/verbalize)
    b. Standard – if they exist
    c. Expectations for performance
    d. Capabilities and limitations
  3. Demonstrate: proper technique
  4. Coach: performance and understanding - (continual feedback)
  5. Practice – proper technique - (repetition)
  6. Connect – link fire/EMS ops and supervisory, leadership, and management practices to real-world. ( six Rs- Rehearsal)
  7. Evaluate – review technique and understanding (6Rs)
  8. Progress – advanced the next level of difficulty
25
Q

Chapter 9: Training Basics p176

Basic Big Five drills

A

Good starting point for departments that are developing or overhauling their in-service training programs.

Addresses the five topics that we believe determine the outcome of an incident:
Hose, ladders, search, PPE, fire fire assist and survival principles and practices.

Each Basic Big drill one or more the five subjects are practiced with a focus on task and techniques. Hands-on drill Inc. at least quarterly, if not monthly.

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26
Q

Chapter 9: Training Basics p177

Company Preparedness Drill (CPD)

A

CPD’s highlight mental, physical, mechanical, and procedural preparedness. CPD’s either exercise or establish performance standards for basic truck and engine company task and tactics.

CPD’s provide an opportunity for practicing the basic big five in a dynamic training environment and for performing basic company evolutions.

27
Q

Chapter 9: Training Basics p177

The person responsible for developing CPD’s paid close attention to what detail?

A

Pay close attention to ensure the steps in the critical court asked necessary for success are clearly listed and defined where needed.

28
Q

Chapter 9: Training Basics p178

First five minute drill

A

Focuses on the first 15 to 30 minutes of the incident, which are often the most critical in terms of defining the outcome of the incident.

Early stages of incident require quick accurate thinking and critical decision-making. Many of the things that occur are basic skills including size up, apparatus placement, water supply, line selection, etc.

29
Q

Chapter 9: Training Basics p178-179

How does TCFD use their spring training program?

A

In March of each year TCFD conducts their spring training led by senior firefighters who teach basic task and techniques. Spring training is also time for allowing junior members to get involved with teaching and evaluating skills. This is part of the mentoring and development process for Junior members.

Upon completion of spring training company training occurs daily for the next six months. Focusing on company level tactics, task, and techniques.

30
Q

Chapter 9: Training Basics p179

Fredericks Fridays

A

Training conducted each Friday referencing the work of Andy Fredericks a NYFD firefighter killed on 9/11. The strain segment is typically a halfpage to a page in length primarily discussing engine company principles and practices.

31
Q

Chapter 9: Training Basics p180

Monday morning quarterback (MMQ)

A

This drill shows a video of a recent fire and asked members to be prepared to discuss the incident after lunch or dinner. Criticizing the department involved is prohibited focus stays on how TCFD would’ve handled a similar situation.

Questions asked:

  1. What was the operational mission?
  2. What went well?
  3. What would we have done differently?
  4. Who needs to know?
  5. Was the level of aggression justified?
32
Q

Chapter 9: Training Basics p180

Daily Quick Drills (DQD)

A

Training cartoons for firefighters. They are multicolored and include pictures and charts to highlight core competencies or other information. Available at firefighterclosecalls.com/weekly-drills

33
Q

Chapter 9: Training Basics p181-182

The Mayday drill

A

Issue dog size made a tag to each fire company. On one side of the tag is the word Mayday. On the opposite side are the report points firefighters are expected to give when calling Mayday. At TCFD those reports are who, what, where, and air. During shift members hand the tag to another member challenging them to call Mayday. If successfully called a firefighter keeps a tag and challenges the next member.

In an effort to combat the effects of survival stress reaction SSR.

34
Q

Chapter 9: Training Basics p181

During Thompson’s conversation with firefighters who have been in close call situations what was the take away?

A

Inability to use Mayday acronyms to give vital information to command. The take away is whether what we ask of firefighters to do is practical.

35
Q

Chapter 9: Training Basics p186

Every time the apparatus leaves the station the opportunity for three of the 6 Rs of learning and experience exist..

A

Repetition
Rehearsal
Review of basic skills and knowledge

Drilling during rafter calls when the situation allows is quality training at its best. Drilling on calls that turn out to be nonemergency can serve as training needs assessment, a CPD, Basic Big Five, and a first five minutes drill.

36
Q

Chapter 9: Training Basics p187

How does training help manage SSR?

A

The actions taken during the call result in experiencing mental markers. As experience increases in builds confidence, it reduces the “newness” of the stimulus and therefore minimizes stress and anxiety. Training on an actual call helps with realism. The more real training experience and the greater the psychological stimuli the better.

37
Q

Chapter 9: Training Basics p187-188

Why is mentoring so important and how should it be conducted?

A

Mentoring should be a process that personalizes learning experience. Mentoring sessions commonly are content specific and allow for immediate feedback on techniques, attitude, understanding, and a variety of other personal attributes. Mentoring assures that the how and why behind behaviors and performance are accurate. Mentoring attempts to connect all the dots and provide an explanation of why things are done the way they are.
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38
Q

Chapter 9: Training Basics p188

What are the two components of the successful mentoring initiative

A

Successfully mentoring initiative is as much about the tools available for the mentors as the process itself. It’s the mentoring tools that require so much work and attention to detail, while developing the process is the fun part.

39
Q

Chapter 9: Training Basics p189

What type of mentoring programs don’t work?

A

Mentoring programs introduced to the organization by policy or memo won’t work, it has to be more personal. Mentoring must become part of the culture and must be supported from the top down. Mentoring is so important the fire department should spend at least as much time designing a departmentwide mentoring process down to the details as they do developing new apparatus specifications.

40
Q

Chapter 9: Training Basics p189

What is TCFD’s mentoring program? 5

A

Members Mentoring Model (3M)- Don’t tell me, show me

Phase 1: Orient. Orient the new firefighter or new officer to their position. Formal mentoring with specific objectives and core competencies. Textbooks can be valuable in this phase

Phase 2: Develop. Mentor focuses on developing the mentees skills, knowledge, emotional maturity, I, and culture. Formal

Phase 3: Prepare. Focuses on preparing the new hire/officer to work higher class. Formal process, the mentor is provided with official process to assist the mentee with preparing for the associated exercises that must be successfully completed work Hi-C

Phase 4: Master. Informal mentoring phase, self-paced. More of a coaching role than a teaching role, provide feedback and tips for mastering basics.

Phase 5: Pass on. Final phase of mentoring should last for the remainder of mentees career. Mentor Don passing their knowledge and skill to the next generation.

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41
Q

Chapter 9: Training Basics p190

What is Thompson’s philosophy on mentoring?

A

His philosophy on mentoring advocates for defining the outcomes that the mentoring process should produce or support, then letting the mentor achieve those outcomes the best way they see fit based on their teaching and motivational styles.

42
Q

Chapter 9: Training Basics p191

TCFD’s mentors must have access to the following tools

A
  1. Clear description of the mentoring process including standards, core competencies, and target outcomes.
  2. The purpose and mission of the organization
  3. Visions of success – fire service, training, FFing, etc.
  4. Key elements/meanings of Dept’s leadership and operational philosophies.
  5. Behavior and performance standards
  6. Guidelines
  7. Best practices
  8. 6 R’s of learning and experience (or similar) for the purpose of PSRST in measuring effectiveness
  9. All unwritten rules and daily rituals
43
Q

Chapter 9: Training Basics p191-192

What are the reasons the mentoring initiatives fails?

A

72% of the initiatives failed for one or more of the following reasons:

  1. Lack of support from the Chief
  2. Lack of learning culture – department didn’t value training or mentoring.
  3. Mentors lack the tools necessary for success
  4. Wrong people in critical positions
  5. Fairness – allowing people to mentor based on turn
  6. Lack of follow-through and follow-up
  7. Company officers failures for mentoring
44
Q

Chapter 9: Training Basics p192

10 steps to implementing a mentoring program

A
  1. Commit to a learning culture
  2. Make your support for the process visible and sustainable.
  3. Provide necessary mentoring tools:
    a. Definitions of success
    b. Purpose and mission of the department
    c. Visions of success
    d. Core values
    e. Leadership and operational philosophy
    f. Standards for performance and behavior
    g desired outcomes
  4. Define and sell the mentoring process
  5. Train the organization
  6. Identify mentors
  7. Train mentors and provide ongoing support
  8. Hold organization and companies accountable for supporting the mentoring process.
  9. Review and revise the process regularly
  10. Look for the next opportunity
45
Q

Chapter 9: Training Basics p193

What is the purpose of the mentoring book?

A

So way to ensure that when folks retire all those years of experience are made available for the next generation of members.

46
Q

Chapter 9: Training Basics p193

When putting together a Mentor book members with a minimum of 15 years of service answered five questions. What are the questions?

A
  1. Preparedness and safety:
    a. what advice would you give to new firefighters and fire officers about mental, physical and mechanical preparedness?
    b. What safety advice would you offer?
    c. Are there any mental aspects of survival you would like to share?
  2. Calls, incident, experiences:
    a. Are there any calls, incidents, or experiences that you would like to share?
    b. Whether for historical purposes, or more importantly, a call or incident that provided you with a lessons learned situation that may help a new firefighter?
    c. Are there any buildings that you are concerned about?
    d. The type of building that when you make about it you find yourself saying, I hope we never have a fire in that place.
  3. Building construction, fire behavior, strategy and tactics:
    a. What have you learned over the years about buildings and their construction in our service area?
    b. What have you observed about fire behavior on some of the buildings you have responded to?
    c. From a strategy and tactics standpoint what works/what doesn’t and what should every member be aware of?
  4. Department history:
    a. Can you provide us with any information regarding our department’s history?
    b. Anything you would like to share with the future generations of firefighters?
    c. History regarding our firehouses, apparatus, personnel, incidents etc.
  5. Your wisdom and thoughts:
    a. Is there anything you would like to say to a new firefighter/officer that would help them stay healthy, safe, and successful?