Chapter 9 Total Quality Management Flashcards
What is total quality management TQM?
a way of managing in which everyone is committed to continuous improvement of his or her part of the operation.
W. Edwards Deming created “14 points” of quality which emphasized a holistic approach to management, what are those point?
- Create constancy of purpose
- Adopts the new philosophy
- Cease dependence on mass inspection
- End the practice of awarding business on price tag alone
- Improve constantly and forever the system of production and service
- Institute training and retraining
- Institute leadership
- Drive out fear
- Break down barriers among departments
- Eliminate slogans, exhortations, and arbitrary targets
- Eliminate numerical quotas
- Remove barriers to pride in workmanship
- Institute a vigorous program of education and retraining
- Take action to accomplish the transformation
To encourage American companies to make that commitment and achieve excellence, Malcom Baldridge created what award and established when?
The National Quality Award in 1987
Specify the criteria of the National Quality Award?
- Leadership
- Strategic planning
- Customer and market focus
- Measurement, analysis, and knowledge management
- Workforce focus
- Process management
- Business results
Meeting ISO standards addresses eight principles?
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
Types of technology configurations:
- Small Batch
- Large Batch
- Continuous Process Technologies
What is small batch technologies?
When good or services are provided in very low volume or small batches. A company that does such work is called a “job shop”
What is large batch technologies?
When a company has higher volumes and lower varieties than a job shop, essentially mass production technologies.
What is continuous process technologies?
Very high volume end of the scale with technologies that do not stop and start.
What techniques can be used when organizing for flexible manufacturing?
- Computer Integrated Manufacturing (CIM)
- Flexible factories
- Lean Manufacturing
What is computer integrated manufacturing?
Links computerized productions efforts which may offer greater control and predictability of production processes, rescue waste, faster throughput times, and higher quality
What are flexible factories?
CIM make it practical to set them up and serve customer needing fast turnaround on relatively small orders.
What is lean manufacturing?
Lean manufacturing strives for high quality, speed, sustainability, and low cost.
What does Time Based Competition (TBC) consist of?
- Logistics
- Just-in Time Operations
- Concurrent operations
What is TBC?
Time based competition refers to strategies aims at reducing the total time needed to deliver the good or service
