Chapter 9 Organizational Reponsiveness

Question 1

What is mechanistic organization?

Answer 1

A form of organization that seeks to maximize internal efficiency (Rigid Structure)

Works like a machine and every part has a specific function

Question 2

What is organic structure?

Answer 2

An organizational form that emphasizes flexibility

Question 3

What is core capabilities?

Answer 3

Is the knowledge, expertise, or skill that underlies a company’s ability to be a leader in providing range of specific good or services.

Question 4

What is strategic alliances?

Answer 4

Is a formal relationship created with the purpose of joint pursuit of mutual goals

Question 5

What is learning organization?

Answer 5

Is an organization skilled at creating, acquiring and transferring knowledge d modifying its behavior to reflect new knowledge and insights

Question 6

What is high-involvement organization?

Answer 6

A type of organization in which top management ensures that there is consensus about the direction in which the business is heading

Leader seeks input from their top management

Question 7

Positive practices to ease the pain and increase the effectiveness of downsizing are:

Answer 7

• Use downsizing only as a last resort
• Choose positions to be eliminated by engaging in careful analysis and strategic thinking
• Train people to cope with the situation
• Identify and protect talented people
• Give special attention and help to those who have lost their jobs
• Communicate constantly with people about the process and invite ideas for alternative ways to operate more efficiently
• Identify how the organization will operate more effectively in the future and emphasize his positive future

Question 8

What is customer relationship management?

Answer 8

Is a multifaceted process, typically mediated by a set of information technologies, that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs, wants, and buying patterns

Question 9

What is a value chain and its steps?

Answer 9

Sequence of activities that flow from raw materials to the delivery of a good or service , with additional value created at each step

• Research and development
• Inbound logistics (receive and store materials and distribute them to operations)
• Operations (transform the raw materials into the final product)
• Outbound logistics (warehouse the product and handle its distribution)
• Marketing and Sales (identify customer requirements)
• Service (offers customer support