Chapter 9 - Reporting Overview

Question 1

What are the two main ways of creating a report?

Answer 1

-You can create a report via a list in ServiceNow (click a column > Pie/Bar Chart).
Note: Charts are grouped based on the selected column and if the list is filtered, then the chart only contains the filtered data.
-Go to ‘Reports’ > Create New

Question 2

What are the 4 main tabs for report creation?

Answer 2

Data, type, configure, style

Question 3

What fields exist in the ‘data’ tab?

Answer 3

Report name, source type (e.g. table, report source, data source), table
Note: Table needs conditions to be specified.
Note2: Source is the report source so it already has pre-set requirements which can be reused in other reports.

Question 4

What does the ‘type’ tab contain?

Answer 4

-Different types of bar charts, pie/donuts, time series, multidimensional reports (e.g. visualize data using multiple dimensions), scores, other

Question 5

What does the ‘configure’ tab contain?

Answer 5

-Group by conditions, aggregation (e.g. count, avg, sum), max number of groups

Question 6

What does the ‘style’ tab contain?

Answer 6

You can tweak the visual elements of the general report, title or legend.

Question 7

What does the ‘share’ button do?

Answer 7

You can do the following:
-Share (Me, everyone, groups/users)
-Schedule (When to execute the report and sent out an email notification to recipient)
-Add to dashboard (Choose an existing dashboard)
-Export to PDF
-Unpublish

Question 8

When it comes to reporting, what are performance analytics?

Answer 8

-Performance analytics (PA) allows users to create dashboards with widgets to visualize data over time to identify areas of improvement.
-Users can learn to identify the metrics that matter for business objectives, using out-of-the-box ServiceNow capabilities and content to address measurement and reporting scenarios.
-Developing and using an analytics solution is an ongoing/iterative process that users can improve overtime.
-Review performance indicators, monitor metrics and make improvements to organizational decision-making.
-Widget: Saved view of indicator or breakdown.
-Tables: Indicator source - calculator scores.
-Data collector: Recurring jobs taking data snapshots.
-Dashboard: Custom arrangement of widgets.